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Our website has been down for several days now (Homepage shows Contact Us page only, no banners or products like normal). Shopify Support said that this app is the culprit and that we have to contact them to remove an app script on our site for it to work again. App developer said it's ok on their end, but it's still not ok on ours. They just said maybe their "update" will just take a while to roll out in our region. Website still down as of writing.
Hi Beyond the Box PH,
First of all, we sincerely apologize for the inconvenience this has caused — especially after your long-standing trust in us over the past 2 years. 🙏
Due to an unexpected domain and server sync issue, a script conflict caused the homepage layout to break on a few stores, including yours. We understand how serious this was, and we're truly sorry for the confusion and delay in resolving it.
The issue has now been fully resolved. We’ve added stronger real-time monitoring and automatic script management tools to ensure this never happens again.
If your store is still facing issues, please allow us the chance to personally assist you. Your satisfaction means everything to us, and we’re here to support you every step of the way.
Warm regards,
Sudipta , Founder.
App messed up my cart page and the developer wouldn't take responsibility, no matter the proof of screenshots I sent. He/she kept saying "well it's working on my end." Shopify told me there was nothing they could do because it was caused by the developer and something they did when I granted "collaboration access." The app worked for all of 10 seconds then immediately stopped working and caused "line id
issues with any items in my cart. I tried it on 3 devices and sent screenshots to the developer of all 3 devices with different makes having the same issue. I thought my website was trash, until the developer (who insisted it wasn't the app) told me he/she was going to sleep and to "remove the app" and see if that fixed it. Sure enough, the problem resolved itself within 2 seconds of deleting the app... What a waste of two hours trying to get this app figured out, only to delete it because it caused issues with something that it advertised to do: add a "terms and conditions" checkbox to a single product.