Recensioner (31)
Förfina
-
Efter omdömen
Our website has been down for several days now (Homepage shows Contact Us page only, no banners or products like normal). Shopify Support said that this app is the culprit and that we have to contact them to remove an app script on our site for it to work again. App developer said it's ok on their end, but it's still not ok on ours. They just said maybe their "update" will just take a while to roll out in our region. Website still down as of writing.
Hi Beyond the Box PH,
First of all, we sincerely apologize for the inconvenience this has caused — especially after your long-standing trust in us over the past 2 years. 🙏
Due to an unexpected domain and server sync issue, a script conflict caused the homepage layout to break on a few stores, including yours. We understand how serious this was, and we're truly sorry for the confusion and delay in resolving it.
The issue has now been fully resolved. We’ve added stronger real-time monitoring and automatic script management tools to ensure this never happens again.
If your store is still facing issues, please allow us the chance to personally assist you. Your satisfaction means everything to us, and we’re here to support you every step of the way.
Warm regards,
Sudipta , Founder.
I wanted a terms and conditions page that customers could not by-pass, I found that with this app. I needed to use the pop up feature though otherwise customers could by-pass using checkout. There was a problem with the pop up but they fixed it fast. I would recommend this app.
Thank you for the recommendation! 🙏 Love that the app solved exactly what you needed — no bypassing, no loopholes! And when that popup hiccup showed up, we're glad we got it sorted fast. That's the standard we hold ourselves to. If you ever need anything else, we're right here! 💪
NOT COMPATIBLE with empire theme from pixel union. Crashes cart and after hours of support cannot be setup. Do not install if you are on this theme.
Support was great and they tried for hours to help but app was just not compatible.
Thank you for being honest and fair in your review — we truly appreciate it. 🙏 We're sorry the app wasn't compatible with the Empire theme and that it caused disruption to your store. This is valuable feedback and our team is looking into improving compatibility with this theme. If anything changes on your end or we release an update, we'd love to reconnect and make it work for you! 💪
EPIC app! allows me to customise exactly how and where i put my waiver adjust it to be for specific items, collections, or generally at the cart or check out. Fantastic adaptability! and the customer service is awesome via the chat function.
Highly recommend for a pop up T+Cs or waiver document etc.
App disappeared without notice, app fee was still scheduled to be charged.
Hi The Woolly Dragon,
We’re very sorry for the confusion and the inconvenience caused. Due to a brief but critical server routing issue, the app was temporarily unavailable — which may have looked like it disappeared. We completely understand your concern and frustration.
Please be assured: your store and data were not harmed, and our billing team will ensure you are not charged for any downtime.
We’re committed to serving Shopify merchants with care and urgency. Our technical infrastructure has been strengthened to handle such rare issues gracefully going forward.
If you'd give us another chance, we’d love to support your store personally and ensure a seamless experience.
With gratitude,
Sudipta ,Founder
All pages are now broken and the only solution is uninstalling the app.
Hi Fleur de Mahj,
We’re incredibly sorry for the disruption caused to your store’s pages. A temporary server-side issue caused a conflict with our app’s rendering scripts, leading to layout problems for a small group of merchants — including yours.
The issue has now been fully fixed, and we’ve taken strong preventive steps to avoid anything like this from recurring. We truly value every Shopify merchant who puts their trust in us, and we’re here to help if you'd like our team to assist in restoring things.
Even if you’ve uninstalled, you’re always welcome back — and we’d love to offer hands-on help and a complimentary month for the trouble caused.
Thank you for your time with us — it truly means a lot.
Warm regards,
Sudipta , Founder !
Really nice app and fantastic customer service by Dillibabu
The app did exactly what we needed and Support was incredibly responsive when we needed assistance with deployment.
Great Customer support. Great Customer support. Great Customer support. Great Customer support. Great Customer support.
We have just started using this app, however, I had some issues in setting it up for certain products (maybe because we use a paid template, not a standard one, not sure why). Their customer service is amazing, super speedy to respond and very patient, Dillibabu from the support team guided me through the process and also sorted out some issues he encountered in the back end. Massive thanks, Dillibabu for your great support!
Thank you for the kind words! 🙏 Custom themes can sometimes throw curveballs but that's exactly why Dillibabu and the team are here — to dig in, figure it out, and get you sorted no matter what! So glad he could guide you through it all. Welcome aboard, and we're always here whenever you need us! 🚀
