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Our website has been down for several days now (Homepage shows Contact Us page only, no banners or products like normal). Shopify Support said that this app is the culprit and that we have to contact them to remove an app script on our site for it to work again. App developer said it's ok on their end, but it's still not ok on ours. They just said maybe their "update" will just take a while to roll out in our region. Website still down as of writing.
Hi Beyond the Box PH,
First of all, we sincerely apologize for the inconvenience this has caused — especially after your long-standing trust in us over the past 2 years. 🙏
Due to an unexpected domain and server sync issue, a script conflict caused the homepage layout to break on a few stores, including yours. We understand how serious this was, and we're truly sorry for the confusion and delay in resolving it.
The issue has now been fully resolved. We’ve added stronger real-time monitoring and automatic script management tools to ensure this never happens again.
If your store is still facing issues, please allow us the chance to personally assist you. Your satisfaction means everything to us, and we’re here to support you every step of the way.
Warm regards,
Sudipta , Founder.
I wanted a terms and conditions page that customers could not by-pass, I found that with this app. I needed to use the pop up feature though otherwise customers could by-pass using checkout. There was a problem with the pop up but they fixed it fast. I would recommend this app.
Thank you for the recommendation! 🙏 Love that the app solved exactly what you needed — no bypassing, no loopholes! And when that popup hiccup showed up, we're glad we got it sorted fast. That's the standard we hold ourselves to. If you ever need anything else, we're right here! 💪
NOT COMPATIBLE with empire theme from pixel union. Crashes cart and after hours of support cannot be setup. Do not install if you are on this theme.
Support was great and they tried for hours to help but app was just not compatible.
Thank you for being honest and fair in your review — we truly appreciate it. 🙏 We're sorry the app wasn't compatible with the Empire theme and that it caused disruption to your store. This is valuable feedback and our team is looking into improving compatibility with this theme. If anything changes on your end or we release an update, we'd love to reconnect and make it work for you! 💪
EPIC app! allows me to customise exactly how and where i put my waiver adjust it to be for specific items, collections, or generally at the cart or check out. Fantastic adaptability! and the customer service is awesome via the chat function.
Highly recommend for a pop up T+Cs or waiver document etc.
I’m very pleased with this app! The support team is quick to respond and always ready to help. It runs perfectly and feels completely secure to use.
This made our day — thank you! 🙌 Fast support, smooth performance, and rock-solid security — that's exactly the standard we hold ourselves to. So glad you're having a great experience. We're always here if you need us! 💪
This app is really useful. MS Web did a hood job with the set up and maintenance
Thank you so much! 😊 Setup and maintenance done right — that's our job and we take pride in it. Really glad the app is working well for you. Anything you ever need, just shout! 🙌
App disappeared without notice, app fee was still scheduled to be charged.
Hi The Woolly Dragon,
We’re very sorry for the confusion and the inconvenience caused. Due to a brief but critical server routing issue, the app was temporarily unavailable — which may have looked like it disappeared. We completely understand your concern and frustration.
Please be assured: your store and data were not harmed, and our billing team will ensure you are not charged for any downtime.
We’re committed to serving Shopify merchants with care and urgency. Our technical infrastructure has been strengthened to handle such rare issues gracefully going forward.
If you'd give us another chance, we’d love to support your store personally and ensure a seamless experience.
With gratitude,
Sudipta ,Founder
All pages are now broken and the only solution is uninstalling the app.
Hi Fleur de Mahj,
We’re incredibly sorry for the disruption caused to your store’s pages. A temporary server-side issue caused a conflict with our app’s rendering scripts, leading to layout problems for a small group of merchants — including yours.
The issue has now been fully fixed, and we’ve taken strong preventive steps to avoid anything like this from recurring. We truly value every Shopify merchant who puts their trust in us, and we’re here to help if you'd like our team to assist in restoring things.
Even if you’ve uninstalled, you’re always welcome back — and we’d love to offer hands-on help and a complimentary month for the trouble caused.
Thank you for your time with us — it truly means a lot.
Warm regards,
Sudipta , Founder !
They just exit scammed. All data lost and my shop wasnt working until i found out that they just deleted the app.
Hi MoltenCores,
We're deeply sorry for the experience you faced — especially after being with us for over 2 years. We understand your frustration and fully respect your feedback.
To clarify with full transparency: we did not shut down or delete the app. A rare and unfortunate server incident made the app appear non-functional, and we failed to communicate quickly during that window. That was our mistake — and we’ve learned from it.
Your data is secure and recoverable in most cases, and we’d love to help restore everything for you if you're open to reconnecting. We've now upgraded our server reliability and response system to prevent this in the future.
Thank you for your patience and past trust. We're here for you, anytime.
Kindly,
Sudipta ,Founder .
Really nice app and fantastic customer service by Dillibabu
