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Mulberry Product Protection

Offer customers accident protection and extended warranties

Free to install. Additional charges may apply.

Key values section

Increase Sales

Generate pure-profit revenue with each protection plan your customers purchase. Great coverage with no additional operational costs

Improve Customer Experience

81% of shoppers would be more likely to make a repeat purchase or recommend a brand to a friend if they’ve had a positive claims experience

Fully Managed Program

From integration through ongoing management, work with Mulberry’s in-house partner success & ecommerce teams to optimize program performance

App details

Mulberry Product Protection

Mulberry Product Protection

Offer the comprehensive product protection plans to your customers. With Mulberry you’ll take on no operational overhead.

What is product protection?

Product protection plans, or extended warranties, give shoppers peace of mind that their products will last either by extending a manufacturer warranty for years beyond the date of purchase, or by providing accident protection in the event of drops, spills, rips, stains, & more.

Spilled wine on your couch? Dog peed on a new rug? Tablet just stopped working?

Customers who purchase Mulberry product protection can easily file a claim for these types of incidents and more through our automated online portal.

How it works:

When you install the app, our AI-driven product classification engine automatically finds warranty offers for every eligible product in your catalog.

From there, our partner success and e-commerce merchandising teams will work with you to build a program strategy and launch Mulberry on-site. Mulberry’s widgets can be customized and deployed to enable customers to purchase protection on PDPs, in cart, at checkout, and post-purchase.

No maintenance is required from the merchant. Any shopper who purchases a Mulberry protection plan will be automatically registered and supported end-to-end by Mulberry.

The Mulberry Advantage:

  • Drive more revenue: Mulberry offers protection plans on the widest range of product categories from sofas & headphones to pillows & bikes. Along with our thorough A/B testing, Mulberry generates retailers more revenue than any other platform.
  • Excellent customer experience: Mulberry offers our own proprietary product protection plans with none of the “gotchas” that have hurt extended warranty buyers for years.
  • Consultative program management: Our team of partner success managers, e-commerce managers, and solutions engineers ensures that your program is successful.

How can I get started?

The Mulberry App is not self-service, but our team will work with you to ensure your installation process is simple.

  1. Install the Mulberry App and reach out to Mulberry
  2. The Mulberry Partner Success team will reach out to confirm your protection program and integrate Mulberry into your on-site experience
  3. Launch and start generating revenue

Selling Mulberry protection is best suited for retailers generating at least a few million dollars in annual revenue. Mulberry provides retailers coverage for appliances, electronics, furniture, rugs, jewelry, and numerous other categories. For more detail on covered products, reach out to our team.

Launch date

Fits seamlessly into

  • Checkout

Integrates with

  • Klaviyo
  • Listrak
  • Attentive
  • SMSBump
  • Marketing Cloud
  • Emarsys
Mulberry Product Protection

Mulberry Product Protection

Offer the comprehensive product protection plans to your customers. With Mulberry you’ll take on no operational overhead.

What is product protection?

Product protection plans, or extended warranties, give shoppers peace of mind that their products will last either by extending a manufacturer warranty for years beyond the date of purchase, or by providing accident protection in the event of drops, spills, rips, stains, & more.

Spilled wine on your couch? Dog peed on a new rug? Tablet just stopped working?

Customers who purchase Mulberry product protection can easily file a claim for these types of incidents and more through our automated online portal.

How it works:

When you install the app, our AI-driven product classification engine automatically finds warranty offers for every eligible product in your catalog.

From there, our partner success and e-commerce merchandising teams will work with you to build a program strategy and launch Mulberry on-site. Mulberry’s widgets can be customized and deployed to enable customers to purchase protection on PDPs, in cart, at checkout, and post-purchase.

No maintenance is required from the merchant. Any shopper who purchases a Mulberry protection plan will be automatically registered and supported end-to-end by Mulberry.

The Mulberry Advantage:

  • Drive more revenue: Mulberry offers protection plans on the widest range of product categories from sofas & headphones to pillows & bikes. Along with our thorough A/B testing, Mulberry generates retailers more revenue than any other platform.
  • Excellent customer experience: Mulberry offers our own proprietary product protection plans with none of the “gotchas” that have hurt extended warranty buyers for years.
  • Consultative program management: Our team of partner success managers, e-commerce managers, and solutions engineers ensures that your program is successful.

How can I get started?

The Mulberry App is not self-service, but our team will work with you to ensure your installation process is simple.

  1. Install the Mulberry App and reach out to Mulberry
  2. The Mulberry Partner Success team will reach out to confirm your protection program and integrate Mulberry into your on-site experience
  3. Launch and start generating revenue

Selling Mulberry protection is best suited for retailers generating at least a few million dollars in annual revenue. Mulberry provides retailers coverage for appliances, electronics, furniture, rugs, jewelry, and numerous other categories. For more detail on covered products, reach out to our team.

Launch date

Fits seamlessly into

  • Checkout

Integrates with

  • Klaviyo
  • Listrak
  • Attentive
  • SMSBump
  • Marketing Cloud
  • Emarsys

Pricing

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Mulberry charges a variable commission per warranty to cover risks. This can be seen in the Mulberry portal order page.

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Klarel

    Location United States
    Time spent using app About 1 month

    The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?

  • Valyōu Furniture

    Location United States
    Time spent using app 6 months

    Amazing product and service! Their Support Team is very responsive too. They also have initiatives on reviewing potential optimization opportunities. Kudos and thank you for all the help guys!

  • LifeSpanFitness

    Location United States
    Time spent using app 6 months

    Although Mulberry has some issues like other apps in the IT world but their customer service is awesome. They are all quick response and with them you never feel being alone!

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