Mulberry Product Protection

Mulberry Product Protection

by Mulberry

Offer customers accident protection and extended warranties

4.3 of 5 stars(18 reviews)

Increase Sales

Generate pure-profit revenue with each protection plan your customers purchase. Great coverage with no additional operational costs

Improve Customer Experience

81% of shoppers would be more likely to make a repeat purchase or recommend a brand to a friend if they’ve had a positive claims experience

Fully Managed Program

From integration through ongoing management, work with Mulberry’s in-house partner success & ecommerce teams to optimize program performance


About Mulberry Product Protection

Offer the leading product protection plans to your customers. With Mulberry you’ll take on no additional costs or operational overhead.

What is product protection?

Product protection plans, or extended warranties, give shoppers peace of mind that their products will last either by extending a manufacturer warranty for years beyond the date of purchase, or by providing accident protection in the event of drops, spills, rips, stains, & more.

Spilled wine on your couch? Dog peed on a new rug? Tablet just stopped working?

Customers who purchase Mulberry product protection can easily file a claim for these types of incidents and more through our automated online portal.

How it works:

When you install the app, our AI-driven product classification engine automatically finds warranty offers for every eligible product in your catalog.

From there, our partner success and ecommerce merchandising teams will work with you to build a program strategy and launch Mulberry on-site. Mulberry’s widgets can be customized and deployed to enable customers to purchase protection on PDPs, in cart, at checkout, and post-purchase.

No maintenance is required from the merchant. Any shopper who purchases a Mulberry protection plan will be automatically registered and supported end-to-end by Mulberry. Mulberry’s customer experience team maintains a 95% CSAT score and approves more claims than any other extended warranty platform.

The Mulberry Advantage:

  • Drive more revenue: Mulberry offers protection plans on the widest range of product categories from sofas & headphones to pillows & bikes. Along with our thorough A/B testing, Mulberry generates retailers more revenue than any other platform.
  • Best-in-class customer experience: Mulberry offers our own proprietary product protection plans with none of the “gotchas” that have hurt extended warranty buyers for years.
  • Consultative program management: Our team of partner success managers, ecommerce managers, and solutions engineers ensures that your program is successful.

How can I get started?

The Mulberry App is not self-service, but our team will work with you to ensure your installation process is simple.

  1. Install the Mulberry App
  2. Email us at partnersuccess@getmulberry.com
  3. The Mulberry Partner Success team will reach out to confirm your protection program and integrate Mulberry into your on-site experience
  4. Launch and start generating revenue

Selling Mulberry protection is best suited for retailers generating at least a few million dollars in annual revenue. Mulberry provides retailers coverage for appliances, electronics, furniture, rugs, jewelry, and numerous other categories. For more detail on covered products, reach out to our team at partnersuccess@getmulberry.com.

Integrates with

  • Klaviyo,
  • Listrak,
  • Attentive,
  • SMSBump,
  • Marketing Cloud,
  • Emarsys

Media gallery

Support

Pricing

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Mulberry charges a variable commission per warranty to cover risks. This can be seen in the Mulberry portal order page.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    17% of ratings are 1 stars

Most recent reviews

Helix Sleep

Mulberry has been a great partner and their extended protection plans are a great value add for your customers and store!

FORME

We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).

Rain or Shine Golf

So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.