Mule

Send your parcels with us and save up to 70% on shipping costs

Installation gratuite. Des frais supplémentaires peuvent s'appliquer.

Section des valeurs clés

Save money

- We negotiate discounted rates with courier companies and then hand these savings back to you - Mule Bag saves you money on shipping

Reduce cart abandonment

- Lack of shipping options is the main reason for cart abandonment. Automatically show all of Mule's courier services on your checkout page

Save the environment

- We offset the carbon emitted from every parcel you send with Mule using an accredited carbon offsetting company

Mule

Mule

Send parcels with Mule and …

SAVE MONEY

  • We negotiate discounted rates with courier companies and then hand these savings back to you
  • Using our Mule Bag, you can access the same shipping discounts retailers in the UK are already using
  • These Mule Bag savings can save you a lot of money in comparison with the Post Office

REDUCE CART ABANDONMENT

  • Expensive and limited shipping options is the number one reason why £3.5 trillion worth of merchandise is abandoned in digital carts each year.
  • Cart abandonment is e-commerce's biggest problem, and shipping lies at the heart of it.
  • Online stores often only have one standard shipping option at checkout, especially the smaller businesses that don't have the ability to manage several different courier accounts. But, in the world of Amazon Prime, it's critical to offer a wide range of shipping options at great prices
  • You can automatically show all of Mule's courier services to your customers on your checkout page. Immediately, your checkout page is populated with multiple cost-effective shipping services.

SAVE TIME

  • Skip Post Office queues by dropping off your parcels with couriers like Hermes, DPD and DHL
  • Pay for all your parcels at once using our basket feature

SAVE THE ENVIRONMENT

  • We offset the carbon emitted from every parcel you send with Mule using an accredited carbon offsetting company

MONITOR YOUR SHIPPING

  • Record how much money you have saved
  • Track how much carbon you have offset
  • Visualise where all your parcels have been delivered on your parcel map

SHARE YOUR TRACKING

  • As well as having in-app tracking, the tracking codes are shared directly with your customers
  • No more need for endless Royal Mail receipts

GET INSTANT HELP

  • Speak to our support team using live chat

So try sending your parcels with Mule today and see how much easier your life becomes.

Date de lancement

Mule

Mule

Send parcels with Mule and …

SAVE MONEY

  • We negotiate discounted rates with courier companies and then hand these savings back to you
  • Using our Mule Bag, you can access the same shipping discounts retailers in the UK are already using
  • These Mule Bag savings can save you a lot of money in comparison with the Post Office

REDUCE CART ABANDONMENT

  • Expensive and limited shipping options is the number one reason why £3.5 trillion worth of merchandise is abandoned in digital carts each year.
  • Cart abandonment is e-commerce's biggest problem, and shipping lies at the heart of it.
  • Online stores often only have one standard shipping option at checkout, especially the smaller businesses that don't have the ability to manage several different courier accounts. But, in the world of Amazon Prime, it's critical to offer a wide range of shipping options at great prices
  • You can automatically show all of Mule's courier services to your customers on your checkout page. Immediately, your checkout page is populated with multiple cost-effective shipping services.

SAVE TIME

  • Skip Post Office queues by dropping off your parcels with couriers like Hermes, DPD and DHL
  • Pay for all your parcels at once using our basket feature

SAVE THE ENVIRONMENT

  • We offset the carbon emitted from every parcel you send with Mule using an accredited carbon offsetting company

MONITOR YOUR SHIPPING

  • Record how much money you have saved
  • Track how much carbon you have offset
  • Visualise where all your parcels have been delivered on your parcel map

SHARE YOUR TRACKING

  • As well as having in-app tracking, the tracking codes are shared directly with your customers
  • No more need for endless Royal Mail receipts

GET INSTANT HELP

  • Speak to our support team using live chat

So try sending your parcels with Mule today and see how much easier your life becomes.

Date de lancement

Tarifs

Installation gratuite

£0 parcel insurance for parcel values up to £50, 5% of the parcel value for insurance from £50-£750.

Avis

2.7 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

  • 5 de 5 étoiles
    50 % des évaluations sont des évaluations à 5 étoiles
  • 4 de 5 étoiles
    0 % des évaluations sont des évaluations à 4 étoiles
    0
  • 3 de 5 étoiles
    0 % des évaluations sont des évaluations à 3 étoiles
    0
  • 2 de 5 étoiles
    0 % des évaluations sont des évaluations à 2 étoiles
    0
  • 1 de 5 étoiles
    50 % des évaluations sont des évaluations à 1 étoiles

Spoiled Brat

Emplacement Royaume-Uni

Very disappointed. Consistent undelivered parcels , which incur so called “return fees” which are often more than the cost of the actual product! A totally poor service with returns - countless parcels undelivered, which most couriers would refund cost of postage for, but not mule! They keep the money for a failed service, then get couriers to send returns back to them & then charge you “return” fees which don’t even match up to Hermes return costs! I was charged £8 to get a £4 face mask returned !! I find it totally inconsistent, unreliable and untrustworthy. Then to top it off , they store your card details which they use without your consent. They charged my card today , illegally for over £800, claiming we owe for packages that were not the imputed sizes! It’s worrying that they have the power to simply decide this & take the money without even consultation with us! They didn’t discuss this issue once , didn’t give me chance to dispute or resolve - instead went ahead took the money & then email me after the event! I have since reported this to the police as fraudulent & also have contacted my bank to dispute the money they took without my consent ! Make sure you don’t ever leave card details on the app, as they will simply take what they want when they want! This app is extremely glitchy!

Pippy Plans

Cannot get the app to install, it just spins. No error messages, no online help. Very annoying as it would make life simpler

Réponse du développeur

2 avril 2022

Hi, I am sorry to hear you are having issues connecting your store to Mule. You can always jump on the live chat on our website, one of our technical support agents would be happy to help. Alternatively, you can email support@mule.app. Please get in touch and we will help resolve this for you.

Victory Chimp

This app is not fit for purpose with many bugs in the interface, missing key order/shipping management features and insufficient inputs for successful overseas shipping. I sent a bag of EU parcels to test the service and was assured all measures were in place to ensure parcels from Northern Ireland did not have customs duties and taxes applied in the EU as is correct under the NI protocol and OSS VAT system. Twelve days after posting and only those parcels sent within Ireland have arrived, the rest either lost or having erroneous customs duties and taxes applied which our customers will need to pay to receive their order then appeal with their customs authority. I can't access key parcel information after shipping and Mule's own customer service have incorrectly insisted there should indeed be customs duties and taxes to the EU from NI. Very concerning that a UK shipping service would have such a lack of understanding of current customs arrangements.

Réponse du développeur

24 mai 2022

Thank you for your review. As we are not a courier and simply the booking platform, we rely on the information provided to us by the courier, in this case, Landmark, therefore I apologise on their behalf for the issues that have arisen.

As a gesture of goodwill, we have paid for all erroneous customs duties and taxes, as well as covering the full value of any lost parcels and shipping fees.

I hope this has solved any issues with your customers.

If you would like to discuss this further please feel free to get in touch with us at support@mule.app

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