Mule

Very disappointed. Consistent undelivered parcels , which incur so called “return fees” which are often more than the cost of the actual product! A totally poor service with returns - countless parcels undelivered, which most couriers would refund cost of postage for, but not mule! They keep the money for a failed service, then get couriers to send returns back to them & then charge you “return” fees which don’t even match up to Hermes return costs! I was charged £8 to get a £4 face mask returned !! I find it totally inconsistent, unreliable and untrustworthy. Then to top it off , they store your card details which they use without your consent. They charged my card today , illegally for over £800, claiming we owe for packages that were not the imputed sizes! It’s worrying that they have the power to simply decide this & take the money without even consultation with us! They didn’t discuss this issue once , didn’t give me chance to dispute or resolve - instead went ahead took the money & then email me after the event! I have since reported this to the police as fraudulent & also have contacted my bank to dispute the money they took without my consent ! Make sure you don’t ever leave card details on the app, as they will simply take what they want when they want! This app is extremely glitchy!

Cannot get the app to install, it just spins. No error messages, no online help. Very annoying as it would make life simpler

This app is not fit for purpose with many bugs in the interface, missing key order/shipping management features and insufficient inputs for successful overseas shipping. I sent a bag of EU parcels to test the service and was assured all measures were in place to ensure parcels from Northern Ireland did not have customs duties and taxes applied in the EU as is correct under the NI protocol and OSS VAT system. Twelve days after posting and only those parcels sent within Ireland have arrived, the rest either lost or having erroneous customs duties and taxes applied which our customers will need to pay to receive their order then appeal with their customs authority. I can't access key parcel information after shipping and Mule's own customer service have incorrectly insisted there should indeed be customs duties and taxes to the EU from NI. Very concerning that a UK shipping service would have such a lack of understanding of current customs arrangements.