Mule

We have been using Mule since Dec 2021. Shipping was always a real pain as we get orders from overseas as well. Arranging international shippings never be easy.. Mule made our shipping process so much easier and quicker. Tremendous changes since we started using Mule. You can save money and cost. Also, the cusotmers are happier. The customer service is always quick response which is rare in the UK. We were using a mobile app and manually put address etc, using Mule app which was still good for us. We now integrate with Shopify store and it is just excellent to arrange shippings. It is sad that some people rated Mule poorly here.. why don't you contact them if you have any problems. They will quickly response to you and try to solve your problem. We really appreciate your business and highly recommend it to any business struggling with shippings! Try and see!

Been using MULE for my business for a few months now with no issues whatsoever. One small incident with a missing parcel was quicky sorted out with a great level of customer service. Pricing is great and process is excellent (quick) Would be good to get one VAT invoice at the end of each month - i was told this was in process just havent yet checked if it is

Very disappointed. Consistent undelivered parcels , which incur so called “return fees” which are often more than the cost of the actual product! A totally poor service with returns - countless parcels undelivered, which most couriers would refund cost of postage for, but not mule! They keep the money for a failed service, then get couriers to send returns back to them & then charge you “return” fees which don’t even match up to Hermes return costs! I was charged £8 to get a £4 face mask returned !! I find it totally inconsistent, unreliable and untrustworthy. Then to top it off , they store your card details which they use without your consent. They charged my card today , illegally for over £800, claiming we owe for packages that were not the imputed sizes! It’s worrying that they have the power to simply decide this & take the money without even consultation with us! They didn’t discuss this issue once , didn’t give me chance to dispute or resolve - instead went ahead took the money & then email me after the event! I have since reported this to the police as fraudulent & also have contacted my bank to dispute the money they took without my consent ! Make sure you don’t ever leave card details on the app, as they will simply take what they want when they want! This app is extremely glitchy!