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I just started the process with PH for my carrier automation. Sashi Kumar from PH was helping me to set my carrier and rules for the store. He was very nice and calm and attended me several times to solve my problems. I would love to continue the journey with PH. I would say the best support team they have.
When the app works well it's simple and easy to use. However, it constantly has issues with displaying rates at checkout. It will randomly stop working and support takes forever to address the issue. This results in a ton of lost revenue for the period it isn't displayed. *UPDATED REVIEW*
I'm changing this review to 1 star as they still have not fixed the same issues that plague this application. I've been contacted by a member of the team and was told the issues I'm experiencing have been fixed. Yet, here we are, months later experiencing the same issues.
The best customer support and really easy to use app. The best if you live in Australia 11/10. !!
The support team has been so helpful and responsive while we were setting the app up. They are quick to answer questions and really help with troubleshooting.
Thanks for taking out the time and reviewing us. We’re glad to hear that you are happy with our our customer support team.
The team at PluginHive including Addina & Sibi were a great help when it comes to support and advice when setting up the application.
Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!
Thank you for sharing your experience with our Shipping App! We are glad to know that our app has helped you optimize your shipping strategy and meet your business goals. Please do not hesitate to contact us if you have any questions or concerns.
Thank you for choosing our app, and we look forward to serving you in the future!
Regards,
PH Multi Carrier Shipping Label App Team
The best support, Addina fix my issue to calculate the freight with my TNT account. This service is really good I will recommend 100% to use this app. Thanks Addina for your help and support
Thank you for taking the time out to recommend the app. We are glad that we were able to help in setting up the TNT rates for weekends and public holidays for you.
Pretty new to this app - haven't actually completed an order with it yet but the IT analysts help me sort out some problems I was having with the set up. They were very patient. Hopefully it's smooth sailing from here on out!
So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.
The app that saved my store. This is the only app that connects with my DHL account. The support is very professional and quick.