Calificación general
4,9
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
16 de diciembre de 2020

These guys have phenomenal customer support. 5 stars for service and for an outstanding app and solution for small business as well as large business shipping.

TactiPlast™
Canadá
4 meses usando la aplicación
PluginHive respondió 18 de diciembre de 2020

Thank you so much for your kind words. It’s our pleasure to support you and we’re glad to know that you are happy with the app and support.

12 de enero de 2022

Cela fait deux fois que je dois appeler le service pour remettre l'application à jour. Le service est rapide et excellent mais il est difficile de parler avec la représentante en français, voir impossible. Elle a pris le contrôle de l'écran et finie par m'aider à remettre le tout en ordre. Très gentille et courtoise. Toujours, je ne comprends pas pourquoi le service s'est déconnecté de mon système deux fois en 1 mois.

Boutique Inten6t
Canadá
4 meses usando la aplicación
23 de enero de 2023

Hello Team, Keerhi was the one who not only guided me but also the third party which was bluedart to overcome the problem, really appreciated.

AKSA
India
4 meses usando la aplicación
25 de octubre de 2023

Switched to this integration for PostNord. Amazing support, cant recommend enough!

Koppi Roasters
Suecia
1 día usando la aplicación
17 de mayo de 2023

great app that really makes our lives easier. The support is always super fast and reliable. Can highly recommend this app.

ProCardio-AED360 DK
Dinamarca
3 meses usando la aplicación
Fecha de modificación: 13 de junio de 2022

THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.

Rural Yard & Garden
Canadá
3 meses usando la aplicación
PluginHive respondió 1 de julio de 2022

Hi Jason,

Thanks for attending the zoom meeting.

As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.

And our app calculated the Canada Post shipping rates based on the actual weight of the Product.

Do let us know if there is anything we could do to help you ease your shipping process.

27 de diciembre de 2022

Shashi Kumar explained things more thoroughly and helped us with some setup issues we were having. Now we should be able to ship using the advertised rates.

Equilibrium Tuning, Inc.
Estados Unidos
3 meses usando la aplicación
Fecha de modificación: 9 de febrero de 2023

Had a few issues setting it up to my liking, but the support was great. Helped me with all the issues without any hassle. One email was enough for them to understand and solve everything so far. Great team.

Underwear4You
Suecia
3 meses usando la aplicación
23 de julio de 2021

The customer service from Pluginhive is unmatched---I asked a question and received a call immediately from a team member that walked me through the options I had for the challenge I was facing. Very few apps I've worked with have been so prompt and comprehensive with their support!

Psychedelic Art Exchange
Estados Unidos
3 meses usando la aplicación
PluginHive respondió 4 de agosto de 2021

We are glad to know that our support has helped you. Thanks you for appreciating our team. This means a lot to us.

9 de agosto de 2021

Easy interface, helpful instructions and an amazing customer support. They are extremely helpful. Highly recommended!

Anfibio Boots
Canadá
3 meses usando la aplicación
PluginHive respondió 18 de agosto de 2021

Thank you for recommending the app. We are glad you that the documentation and our support team were of help.