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Great intro call, superb customer service!
Customer Service was very helpful and the app lets me calculate my rates live which I love for my customers.
We are happy that our app is helping you to display live FedEx and DHL live rates. Thank you leaving us a review.
Thanks for all your hard work. Great customer service. Appreciate the quick attention and to hop on the call right away.
Great app for Australian shipping services. Even on a free trial subscription I was able to get great service and a set-up walkthrough over a video Zoom call.
Great customer service and care. I would highly recommend it to anyone looking for multi-carrier shipping services in an all-in-one app.
Great support!
We appreciate your feedback! We’re glad we could assist you in integrating your NZ Post account and displaying accurate NZ Post shipping rates for your vegetables and fruits store in New Zealand.
If you have any questions, feel free to reach out!
THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.
Hi Jason,
Thanks for attending the zoom meeting.
As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.
And our app calculated the Canada Post shipping rates based on the actual weight of the Product.
Do let us know if there is anything we could do to help you ease your shipping process.
great and quick support, very understandable and efficient!
Support session was helpful for me by Keerthi
Support has been absolutely amazing any time I needed support. They go over and above what they need to do.
Very informative session. I feel like I know how to use the app now!!