PH MultiCarrier Shipping Label , 237 reseñas
It's glitchy and support is slow to respond. Also, they do not offer discounted rates as claimed. **
THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.
Thanks for attending the zoom meeting.
As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.
And our app calculated the Canada Post shipping rates based on the actual weight of the Product.
Do let us know if there is anything we could do to help you ease your shipping process.
The best support ever! Anees was thoroughly enjoyable and knowledgeable. She made our setup easy and really fun! I've revised my review because since the initial setup I have experienced nothing but problems with the integration with Canada Post and inconsistent app functions. The box packaging was not accurate. The box size chosen by the app would have me trying to pack 4 items that measured 11"x3.5"x3.5" each into a box 18"x6"x6". One set of labels would generate packing slips and the next one wouldn't... also, Canada Post would not accept over half of the labels generated from the app. This past month was our busy time of year and these issues created 3 times the amount of work for me with regards to packaging and shipping.
Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.
When the app works well it's simple and easy to use. However, it constantly has issues with displaying rates at checkout. It will randomly stop working and support takes forever to address the issue. This results in a ton of lost revenue for the period it isn't displayed. *UPDATED REVIEW*
I'm changing this review to 1 star as they still have not fixed the same issues that plague this application. I've been contacted by a member of the team and was told the issues I'm experiencing have been fixed. Yet, here we are, months later experiencing the same issues.
The app seemed so promising. Unfortunately it has generated problematic labels.
All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels.
It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain.
It has also lead to massive financial loss.
A look at their API call to generate the label shows that they are using completely wrong HS Codes , Quantity and Price.
They are only using 1 item instead of multiple and using wrong rates and quantities for that.
It is a big NOOO.
We are sad to hear about the trouble you are facing at this point.
As explained over call, the current situation is due to the instability of the DHL India system. They have not intimated about changes in the API.
We recommend you do not create any more shipments until we get a confirmation from the DHL India team.
Regarding losses incurred, Request you to respond to the DHL commercial team if you would like to claim the Invoice value or the freight charges as compensation?
Also, the FedEx International shipments are processed successfully and in the transit status now, Due to the COVID situation, there is a long delay in International shipments.
PluginHive team promises to stand behind you until the issues are resolved and the entire DHL India shipping process is streamlined.
Let me know if you need any help.
Just beware: when you install this app, it immediately takes over your store and offers the most insane rates to your customers. There should be a way to select your preferred rates before it goes live. In just 20 minutes, we had over 25 orders who paid the postcard rate for shipping. So ridiculous. Needless to say, we deleted this app immediately. Might be a great app...just be forewarned.
We apologize for the inconvenience caused. By default, the app will show all the applicable shipping services at checkout for the configured carrier. Since the product was having a minimal weight it was eligible for the letter mail option as well.
Now, we have enhanced the app to enable only the popular shipping services used by the merchants by default.
Ideally, you need to configure the preferred services in the app. We tried reaching out to you to help you with the configuration.
Please let us know if there is anything else we can help you with.