PH MultiCarrier Shipping Label

Cela fait deux fois que je dois appeler le service pour remettre l'application à jour. Le service est rapide et excellent mais il est difficile de parler avec la représentante en français, voir impossible. Elle a pris le contrôle de l'écran et finie par m'aider à remettre le tout en ordre. Très gentille et courtoise. Toujours, je ne comprends pas pourquoi le service s'est déconnecté de mon système deux fois en 1 mois.

THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.

Shashi made the plug in hive set up seamless, glad to be using surepost on our site. Good customer service and helped me with the setup on our site.

Jon M was extremely helpful in helping me set up the app to work for the dimensions of our products and thoroughly explained every step of the set up process. He was also integral in helping integrate our already existing carrier accounts into the app. Thanks!

I'm new at this and I'm still setting up my shop. So I might upgrade my review when I've had more of a chance to try it out. The customer service so far has been very quick and helpful. On the other hand, I was surprised that for my size business I would need to have a Stamps.com account to ship with USPS . . . so that's another $18/month. And that was upsetting—I wish I knew upfront. But after an hour or two of checking out my options and number crunching, I think it might be worthwhile to use this app with the free Shopify theme I chose as compared to the fees I have to pay on Etsy. And I DO feel that the ability to use dimensional shipping is essential for my business. How I feel about Shopify making you need an extra app for a normal essential function makes objectivity about rating this app a challenge! But some of the support people were particularly helpful so I feel encouraged about that. So we'll see how it goes.

Shashi has been super helpful both times I have needed customer support. He walked thru my exact problem and fixed the configuration. So much nicer than a bot sending you a link to FAQs. Thanks for the great support.

This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well

The app seemed so promising. Unfortunately it has generated problematic labels.
All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels.
It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain.
It has also lead to massive financial loss.
A look at their API call to generate the label shows that they are using completely wrong HS Codes , Quantity and Price.
They are only using 1 item instead of multiple and using wrong rates and quantities for that.
It is a big NOOO.

We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!

The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!