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So far I think it's going to be great. Support is wonderful - Shashi Kumar was very helpful! He helped me get the app set up and walked me through answers to my questions.
Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!
Thank you for your positive review.
We are delighted that we were able to assist you in configuring your website's dimensional shipping needs and ensuring the accuracy of the UPS carrier and shipping rules
We'll make sure to pass on your kind words to Shashi, and we're looking forward to continuing our relationship with you. Please don't hesitate to reach out if you need any further assistance.
Best Regards,
PH Multi Carrier Shipping Label Team.
Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.
Wir verwenden die App, um unsere Versandlabel für UPS auszudrucken. Das funktioniert einigermaßen gut und zuverlässig. Das einzige Manko ist: Wenn man ein Problem hat und den Support anschreibt, bekommt man zwar relativ zügig eine Antwort, aber selten kann dieser einem weiterhelfen. Das ist sehr schade, vor allem, weil die App kostenpflichtig ist. Wären diese Probleme nicht, z.B.: Es werden Bestellungen übernommen, deren Produkte als "Kein Versand" markiert sind und ein paar andere Kinderkrankheiten würde diese App mehr als 3 Sterne verdienen
Customer service is sublime! They walked me through the entire process of setting up and automate my shipping! Very friendly and took a genuine interest in my business!
Thank you for the appreciation. Our passion to understand and work closely with our customers is what drives our work. We are glad that our services have benefitted you.
As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app.
The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything.
We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.
Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia Post, and Sendle.
If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are always here to help you with your shipping needs.
Regards,
PH Multi Carrier Shipping Label App Team
Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).
Still on free trail. The app function is good, customer service is pretty quick and professional. But there is needs to improve: no any type of report can be exported, no way to export a summary for all orders shipped out by end of day.
Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct.
Fantastic support. The app has a lot more functionality than I expected, and is very intelligent across global shipping and warehouses. Fast support responses. Thank you.