전체 평점
4.9
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2021년 12월 3일

This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well

CANVII
미국
앱 사용 기간 3일
답글 PluginHive개 2022년 1월 27일

We are happy to know that our support was helpful in setting up the desired rates at checkout and the app is meeting your shipping requirements.

2020년 10월 17일

The app seemed so promising. Unfortunately it has generated problematic labels.
All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels.
It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain.
It has also lead to massive financial loss.
A look at their API call to generate the label shows that they are using completely wrong HS Codes , Quantity and Price.
They are only using 1 item instead of multiple and using wrong rates and quantities for that.
It is a big NOOO.

Khaucha Dabba
인도
앱 사용 기간 2개월
답글 PluginHive개 2020년 11월 3일

Hello Ameya,

We are sad to hear about the trouble you are facing at this point.

As explained over call, the current situation is due to the instability of the DHL India system. They have not intimated about changes in the API.

We recommend you do not create any more shipments until we get a confirmation from the DHL India team.

Regarding losses incurred, Request you to respond to the DHL commercial team if you would like to claim the Invoice value or the freight charges as compensation?

Also, the FedEx International shipments are processed successfully and in the transit status now, Due to the COVID situation, there is a long delay in International shipments.

PluginHive team promises to stand behind you until the issues are resolved and the entire DHL India shipping process is streamlined.

Let me know if you need any help.

2021년 3월 23일

We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!

Crawford Creek Designs
캐나다
앱 사용 기간 2개월
답글 PluginHive개 2021년 3월 30일

Thank you so much for recommending the app and appreciating our team. It means a lot to us.

2021년 11월 17일에 편집됨

The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!

Tabeeze
미국
앱 사용 기간 2일
답글 PluginHive개 2021년 12월 13일

Thank you so much for sharing your experience with us. We are glad that our team was able to setup the App for you. Please feel free to reach out to us if you have any queries.

2022년 12월 6일

So far I think it's going to be great. Support is wonderful - Shashi Kumar was very helpful! He helped me get the app set up and walked me through answers to my questions.

Sweet Pearl's Ice Cream
미국
앱 사용 기간 2일
2023년 3월 15일

Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!

EP-Tuning
미국
앱 사용 기간 2일
답글 PluginHive개 2023년 3월 15일

Thank you for your positive review.

We are delighted that we were able to assist you in configuring your website's dimensional shipping needs and ensuring the accuracy of the UPS carrier and shipping rules

We'll make sure to pass on your kind words to Shashi, and we're looking forward to continuing our relationship with you. Please don't hesitate to reach out if you need any further assistance.

Best Regards,
PH Multi Carrier Shipping Label Team.

2023년 5월 3일

Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.

O'Doughs
캐나다
앱 사용 기간 2일
2022년 4월 7일

Wir verwenden die App, um unsere Versandlabel für UPS auszudrucken. Das funktioniert einigermaßen gut und zuverlässig. Das einzige Manko ist: Wenn man ein Problem hat und den Support anschreibt, bekommt man zwar relativ zügig eine Antwort, aber selten kann dieser einem weiterhelfen. Das ist sehr schade, vor allem, weil die App kostenpflichtig ist. Wären diese Probleme nicht, z.B.: Es werden Bestellungen übernommen, deren Produkte als "Kein Versand" markiert sind und ein paar andere Kinderkrankheiten würde diese App mehr als 3 Sterne verdienen

Weinberg Shop
독일
앱 사용 기간 대략 2개월
2023년 3월 27일

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app.
The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything.

We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.

Mustang Motorsport
오스트레일리아
앱 사용 기간 대략 2개월
답글 PluginHive개 2023년 3월 28일

Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia Post, and Sendle.

If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are always here to help you with your shipping needs.

Regards,
PH Multi Carrier Shipping Label App Team

2022년 3월 11일

Customer service is sublime! They walked me through the entire process of setting up and automate my shipping! Very friendly and took a genuine interest in my business!

Art by Joel Hultdin
스웨덴
앱 사용 기간 2일
답글 PluginHive개 2022년 4월 13일

Thank you for the appreciation. Our passion to understand and work closely with our customers is what drives our work. We are glad that our services have benefitted you.