리뷰 (564)

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4.9
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2024년 11월 22일

I was disappointed with this shipping app on multiple levels. For one, it's not a pleasing dashboard to work within, and could be made to look more modern, but that I could deal with if it worked well as an app.

The frustrating part was not being able to void a UPS label when you've made a mistake. I was not getting a clear instruction from the customer service team on how to go about voiding an ...

Black Magic Alchemy
캐나다
앱 사용 기간 4일
답글 PluginHive개 2024년 12월 30일

Hello Shane,

Thank you for your feedback.

The app supports the "Cancel Shipment" (Void Label) option for unfulfilled orders but not for fulfilled ones. However, we’re ...

2022년 6월 13일에 편집됨

THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer ...

Rural Yard & Garden
캐나다
앱 사용 기간 2년 초과
답글 PluginHive개 2022년 7월 1일

Hi Jason,

Thanks for attending the zoom meeting.

As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.

...
2022년 2월 3일에 편집됨

When the app works well it's simple and easy to use. However, it constantly has issues with displaying rates at checkout. It will randomly stop working and support takes forever to address the issue. This results in a ton of lost revenue for the period it isn't displayed. *UPDATED REVIEW*
I'm changing this review to 1 star as they still have not fixed the same issues that plague this application. ...

Chin Mounts
캐나다
앱 사용 기간 거의 2년
2022년 10월 13일

It's glitchy and support is slow to respond. Also, they do not offer discounted rates as claimed. **

Adept Cosmetics®
미국
앱 사용 기간 7개월
2020년 10월 17일

The app seemed so promising. Unfortunately it has generated problematic labels.
All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels.
It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain.
It has ...

Khaucha Dabba
인도
앱 사용 기간 2개월
답글 PluginHive개 2020년 11월 3일

Hello Ameya,

We are sad to hear about the trouble you are facing at this point.

As explained over call, the current situation is due to the instability of the DHL India ...

2024년 7월 13일

I can't say it is good or bad as I haven't had a chance to use it yet. But here is the problem I have been charged for it and I haven't even set it up yet. The free trial isn't a free trial if you haven't trial it. And it isn't free if you are billed for it.

Decking Supplies Online
오스트레일리아
앱 사용 기간 16일
답글 PluginHive개 2024년 7월 29일

Dear Decking Supplies Online Team,

I understand your concerns regarding the billing and the free trial period.

Shopify manages all billing and payments for the app, ...

2021년 12월 17일에 편집됨

The best support ever! Anees was thoroughly enjoyable and knowledgeable. She made our setup easy and really fun! I've revised my review because since the initial setup I have experienced nothing but problems with the integration with Canada Post and inconsistent app functions. The box packaging was not accurate. The box size chosen by the app would have me trying to pack 4 items that measured 11" ...

Sublimation Blanks Canada - Emotion Designs Ltd.
캐나다
앱 사용 기간 대략 1개월
답글 PluginHive개 2021년 12월 13일

Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.

2020년 8월 12일

Just beware: when you install this app, it immediately takes over your store and offers the most insane rates to your customers. There should be a way to select your preferred rates before it goes live. In just 20 minutes, we had over 25 orders who paid the postcard rate for shipping. So ridiculous. Needless to say, we deleted this app immediately. Might be a great app...just be forewarned.

Pony-O Hair Accessories
미국
앱 사용 기간 31분
답글 PluginHive개 2020년 10월 23일

Dear Nicole,

We apologize for the inconvenience caused. By default, the app will show all the applicable shipping services at checkout for the configured carrier. Since the ...

2023년 6월 19일

Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.

Order Barcodes, Inc.
미국
앱 사용 기간 20분
답글 PluginHive개 2023년 6월 20일

Dear Jon,

We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify ...