리뷰 (439)

전체 평점
4.9
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 8월 2일

Bad experience with this app. Was unable to connect our UPS account after more than 20 attempts. App kept giving various different error messages that were not at all clear in terms of what the issue was. We have not had any problems connecting our UPS account to Shopify, ShipStation or our ERP system. I had a Zoom call with their customer support representative, who was friendly and helpful, but also was not able to solve the problem after 20 minutes of attempting to. I was told to contact UPS, but that doesn't really make sense considering that other apps have no problem connecting to our account. In the end, it just wasn't worth my time to continue putting effort into trying to get things working, when completing such a basic function seemed impossible.

Analog Cases
미국
앱 사용 기간 9일
2022년 8월 23일

I wish I had better things to say about this app, because the people behind it are really nice. However, I used it for about a year and it was very difficult.
UI is complex and unintuitive. Only when we did high volume at Christmas could we remember the many tweaks and corrections that need to be added to many of the shipments. There is no documentation, and customer support is on a call-back basis. Setup was difficult, and even after using it for a long time we still had printing issues which we could not solve.
The developers promised a better UI, but that never happened. Positive point: the support person, when he did get back in touch with us, was very patient and willing to spend whatever time was necessary to make the app work.
With another round of development this app could work, but it became unusable for us.

Invisible World US
미국
앱 사용 기간 9개월
2022년 5월 26일

We have been using this app now for several days without any success. We are based in Scandinavia. Rates are not showing correct. Dual or confusing answers from support sometimes regarding setup and configuration. Tried for hours to connect a Thermal Printer without success thru this app. I like the idea for the app to arrange and handle freight labels thru one point but it has not worked out so far. Support seems quite fast in reply. We give this some more days. If everything not working out it is no point for us to have this app.

Sanojtape
스웨덴
앱 사용 기간 11일
2021년 2월 19일

I am sure this app is great if it works, but support were unable to get it working for me and didn't seem to interested in working with me to resolve the issue.

Great Northern Larder
아일랜드
앱 사용 기간 대략 18시간
답글 PluginHive개 2021년 3월 3일

Dear Ruari Browne,

We apologies for the inconvenience caused.

The problem was with the extra "0000”s in the account number configuration. After removing the additional zeroes, we were able to generate a label successfully.

We would like to help you complete the shipping configuration over a call. We tried reaching you for the same.

You can contact us on this number : +1 831 267 6349