PH MultiCarrier Shipping Label

I'm happy that everything was explained in how to exactly update payment info and instructions on how to do packages as a batch

When it works, it works okay, but I am contacting help nearly every day to address issues with their system.

The whole point of paying for an app is to make my shipping faster, and this is not doing it.

Sibi was great! The app process has been great as well so far.

Was with Shipstation for 2 years and just could not swallow how expensive it came up to with the exchange rate. So went on the hunt for a cheaper alternative and so far, I could not be more happy with the switch. It was a bit hard to get used to. Probably because I was used to working with another application but I stuck with it and once I got the hang of it, it's actually WAYYYYYYY better. I love how all the statuses show up in my admins page. So much easier to track my orders. I still have things to learn but the customer service is also A1.

In all fairness, I just started using the app, but holly molly their customer service is impeccable! We had a personalized call with one of their agents to set up our account, which was amazing. Their service far exceeds what we have seen with other apps.

I was disappointed with this shipping app on multiple levels. For one, it's not a pleasing dashboard to work within, and could be made to look more modern, but that I could deal with if it worked well as an app.

The frustrating part was not being able to void a UPS label when you've made a mistake. I was not getting a clear instruction from the customer service team on how to go about voiding an label I've paid for and had to figure it out with multiple google searches.

The customer service does respond quickly which I appreciate but not being able to void labels within the app was annoying. Also adjusting the customs details of a product shipping internationally was not evident and I still don't even know if you can do it on the app. If they fix the customer experience on the app, maybe it would be a worthwhile option in the meantime while Canada Post is on strike.

I went with shipstation and the platform has been working well.

Great Customer Service. The team is very responsive and super helpful!

Really great customer service. Scheduled a zoom call within minutes of me saying I needed help & worked with to me troubleshoot and learn through doing.

I have rarely, if ever, received better customer service then we received from Touseef. Really amazing, as we had a small issue on our end, and we are tech dummies, in trying to set up the app with him and he walked us through it in a few calls. I would highly recommend this service and this App.

great support and assistance from Sagar. Thanks