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UPDATE: …..Still the best ….Don’t any thing else…. Thank you ….for awesome.
What Can I say...hmm....Great app, The best People, We have some many set up problems with our courier of choice but the Guys a Plugin Hive, Sibi & Addina are so good, walks us though the process. I can't thank them enough. So again many thanks for the hours of back and forth conversations.
Cheers Guys.
They've been quick to respond to my e-mails (within 24 hours) and help me get setup with my shipping needs. They've also been quick to establish zoom calls in order to better understand the issue. My use case is very niche, so it did require me to go through about 3 service reps before my issue was fully understood and resolved.
But still, very impressed with response times and willingness to jump on a call to solve problems.
Keerthi was great support, very helpful and patient with setting up the back end. Plugin quite simple to use actually once you get used to it. More automated features would be great.
Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.
Awesome app it worked perfectly to connect my store to DHL, customer care is very kind and efficient!
Thanks for leaving us a review. Glad to know you are able to connect to DHL easily and ship faster. We are with you in your entrepreneurship journey.
Sibi was helpful in providing support when I had shipping label errors. Canada Post integration was simple and label creation was successful.
Not only does this app do what it says it will do and it does exactly what I needed on my website, but the customer service is outstanding. I needed a little help getting it set up like I want...sent an email requesting a call back and got the callback within a short time. The tech logged into my account and made everything right while we were on the phone. There is not much of that type customer service around these days.
We've only been using it for a few hours so far, but the support has been excellent and helped us get it running the way we need it to. We process 1k+ orders a month and have been previously booking them manually with the carrier, so this will save us A LOT of time and effort. Thanks so much!
Thanks for taking the time to leave us a review. It gives us immense satisfaction to hear that the app is able to save a lot of your time and effort.
I am in the process of setting up, but so far very impressed with the customer service. Thank you Addina for all your help!
Thank you for you taking out the time to write a review about our service and solution. Appreciate it.
Takes some time to setup up, but they have great customer service who are very helpful and makes sure everything works. Great for automating our labels for shipping.
I'm very happy with the functionality and service of this app so far. The team has been quick to respond to my inquiries in detail and even helped me correct my rules by zoom.