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I've been looking for a fufillment app that would offer live rates, levels of customisation regarding carriers and packing parameters, and ease of use and so far this has been exactly what we're after. And the support has been exceptional! Within a couple of minutes of installation, I had a phone call from the lovely Addina to offer guidance and she was so patient - even when I called her back at least 3 more times to get more advice and clarification. She even did a Zoom call to ensure that I knew how to get the best out of the app. So happy to finally find what I was after!! Highly recommend!!!
Dear Healthie Wholesalers,
Thank you for sharing your positive experience with our Multi-Carrier Shipping Label App. We are happy that we were able to integrate Australia Post and Aramex into your Shopify store.
Happy Shipping with PluginHive!
This app has been a life saver for setting up certain shipping features I want for my store. However customer support could use some improvements. Specifically I've had troubles with Prathyusha not being very helpful and being vague with answering my questions- for separate occasions. This most recent issue I faced, someone else in customer support (Sibi) ends up taking over for Prathyusha and solving the issue for me instead. I've had enough with Prathysha that from now on if I need to contact customer support, I will specifically ask to not be given her.
This app saves me from handling my orders manually through its automated process. Plus the support is highly efficient in answering and resolving the issues I encountered integrating this app. They are super polite and helpful. Keep up the good work :)
Thanks a lot for the review! We’re glad you are now able to fulfill your orders automatically. We are here if you need us anytime. Thank you.
Just started with the App, so far so good. I wasn't confident in my ability to add as I am not technical, but Jon from Tech Support was amazing! I would definitely rec this app, I love it
Thank you for recommending the app and sharing your feedback. It was a pleasure working with a patient and kind person as yourself. We are here whenever you need any assistance.
I just installed the app and before I knew I got a call from customer support and they helped me to understand the use of the app and connect ups to the app with no issues great customer service!!!
Thank you Sibi!!
Great customer service very responsive, and dealt with my setup and queries the same day. thanks again
First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing!
As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that.
My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it.
The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying.
I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team.
Customer service : 5 stars
Actual App: 3.5 Stars
Dear Diva,
Thank you for your positive feedback regarding our customer service team. We take great pride in delivering exceptional support.
We understand your concerns and sincerely apologize for any inconvenience caused.
I am delighted to inform you that we have effective solutions for each of the concerns you mentioned, and they can be easily addressed with just a few adjustments. I have outlined the solutions for each case below:
1. Once you print the label, you can use the "Mark as Fulfilled" option in our app. This will automatically update the order status to "fulfilled" and send tracking emails to your customers. You can either perform this action individually for each order after generating the label or choose to do it in bulk for all orders once you have prepared the packages for shipping or handed them over to the carrier for pickup.
2. We have enabled a packing slip option in the settings. Now, the packing slip will be automatically printed along with your shipping labels without requiring any additional changes from your end.
3. We also offer a packing slip template that perfectly matches the Shopify packing slip. If you confirm your preference, we can enable this option for you. Furthermore, you will have the flexibility to customize the packing slip according to your preferences.
If you find it more convenient, we can schedule a call to walk you through the process and address any further questions you may have.
We look forward to your reply.
Liking it pretty well so far. Great customer service very responsive. They reply to emails quickly and are avialable for Zoom calls.
Very good and proactive support team. My issues were resolved promptly with great professionalism. I recommend this product for all Shopify users.
We have been using this app now for several days without any success. We are based in Scandinavia. Rates are not showing correct. Dual or confusing answers from support sometimes regarding setup and configuration. Tried for hours to connect a Thermal Printer without success thru this app. I like the idea for the app to arrange and handle freight labels thru one point but it has not worked out so far. Support seems quite fast in reply. We give this some more days. If everything not working out it is no point for us to have this app.