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I had been struggling with the flat rate shipping automation, but I got really fast support from Shashi to fix the issue. So far my experience has been really good.
Thanks!
Thanks for your positive review! We're happy to hear that our app has helped you automate shipping with Flat rates. We're always here to help if you have any questions.
Thanks for choosing us, and we look forward to serving you in the future!
Regards,
PH Multi Carrier Shipping Label App Team
The support team is fantastic! They quickly respond to requests and guided me through set up via screen share - much more helpful and efficient than communicating via email or chat. The app has all the functionalities we need to ensure shipping costs are based on package dimensions, product weight, and the weight of packaging, rather than product weight and dimensions only.
Thanks a lot for the amazing review. We are happy to hear that our support was helpful and the app is meeting all your shipping requirements.
It has helped our business to automate the shipments and save time in the process. They also have a technical team that is always willing to answer all questions and constantly work on improvements to the app.
We are so glad to know that the app has been a time saver by automating your shipments. Thanks a lot for taking the time to recommend the app and support.
You guys are fantastic. The app is fantabulous as I have been trying different shipping apps which gets things complicated and customer care is not on time. But with your app and your team is right on time to help ur customers out. Thanks again and keep it up.
I used this app to connect Fedex SmartPost to my store! It has worked flawlessly and the support team has helped me with every single step of the set-up.
I would recommend this app because of the customer service and all of the help that has been provided with the setup of the app and general questions that i have had for Sibi and the rest of the PluginHive team.
Great and timely customer service
UPDATE - No issues since! The occasional hiccup, but customer service is helpful and the problems are always fixed quickly. UPDATE - There was apparently an error in the system they they updated right away and seems to be working well now. Fast customer service and offered an extended trial for the loss of $. I will update my review again in a month as I do like the options of the app as well as the integration. Fingers crossed no more issues. I installed this app to streamline my shipping and take use of my negotiated rates with Canada Post. The day after my 14 day free trial was over the app advised it was charging one amount, when in reality my carrier account was being charged double! I wouldn't have caught this anytime soon except I needed to log into my Canada Post account for another reason. I'm thankful I did or I would have lost literally thousands of dollars in a month.
App does what it promises and the support team is very helpful. Helped us set it up and is always there for everything we need.
Thank you so much for the review. We really appreciate you taking the time out to share your experience with us. This keeps our team motivated.
The app is useful for processing bulk shipping labels and we received helpful customer service right away!