Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support and user-friendly interface. It's valued for managing orders, calculating shipping rates, and automating label printing. The app integrates well with Shopify and courier accounts, handling multibox shipments and finding the best shipping rates. It's particularly recommended for Australian businesses due to its compatibility with various shipping services. Merchants praise its quick, reliable service and easy setup process.

January 11, 2022

This app is wonderful, solved all of our issues with shipping from different carriers and our custom configurations. But more than that the support team is stellar, so responsive, and was ready to help us every step of the way to get things set up and working properly. Thank you!

Custom Sticker Makers
United States
8 months using the app
PluginHive replied February 28, 2022

We’re happy to know that the app solved all your shipping issues with multiple carries. Thank you so much for the review and appreciation for the support team. Wish you good luck..

August 7, 2020

I got this app because my previous one was not very helpful when it came to connecting couriers and other little niggles. This app is great. I can request pickups from the carriers easily, its easy to navigate, and the support is fantastic. I have had a few issues setting everything up and the team get back to me with a solution within a few hours - once within about 15 minutes. Having a good time with it so far!

British Snacks
United Kingdom
7 months using the app
February 2, 2021

Thank you for your prompt service. I had an issue with the rates not being displayed and they took the time to help me trouble shoot and guide me on what I was doing wrong.

smashthatcake
Canada
7 months using the app
PluginHive replied February 7, 2021

Thanks a lot for taking the timeout to share your experience with us. We really appreciate it!

December 6, 2021

Prathyusha was very helpful. Unraveled our problem quickly during a screen share. I was very impressed with customer service.

Lee Printing Services Binders
United States
7 months using the app
PluginHive replied January 27, 2022

Thank you for the amazing review. Glad to know that our support was very helpful. This means a lot to us

February 3, 2023

The customer support is absolutely over expectations! Fast replies and really putting in huge effort to help. After some help from the support we got a good understanding of how the app works. The app offers most of the tools we need for our store.

Dennis Maglić
Sweden
7 months using the app
September 13, 2021

Great customer service with a lot of patience. Totally solved my issue and all question via zoom step by step.

Neon Strength LLC.
United States
7 months using the app
PluginHive replied September 16, 2021

Thanks a lot for the review. We are happy to know that our service was helpful. This means a lot to us.

October 4, 2021

I originally installed the app because shopify defaults to one package size for all products and there is no way to turn off this feature or add other package sizes for other products so I was having to incur the cost for my larger objects which were being calculated by default to be shipped in smaller boxes. When I installed the multicarrier shipping app, Jon was patient and nice enough to guide me through the entire process and even took care of troubleshooting for me. The customer support is incredible and I recommend the app for anybody having the same shipping issues with default packaging through shopify. They really are a dedicated and productive team and I genuinely felt like they had the best interest for me and my business in mind.

The Worthy Bone
United States
6 months using the app
PluginHive replied October 18, 2021

Thank you Vilma for your kind feedback and appreciation! Working and interacting with you was nice and I am glad that I could be of help. Wish you all the best with your project.

May 10, 2022

The app is a little bulky, but that can be expected with large and versatile tools. The app works really well with Shopify and seems to work well with google. I am most impressed with the customer support and dedication to customer satisfaction, which is a dying art in our world. It is easy to get ahold of the team, and they are very quick to respond or call. Prathyusha has been especially excellent to work with and has done a great job of getting the right information so we can get our products and variants showing correctly. I am very happy to have been in communication and look forward to any other conversations that may need to occur.

Deck & Rail Supply
United States
6 months using the app
February 9, 2023

Excellent app! The setup is easy to configure and everything is pretty straightforward. The app support is top-notch, they go out of the way to solve doubts and provide you with additional information.

Squish Town
India
6 months using the app
November 4, 2021

Great support and even better app! Highly recommended. Saves our team time and money on all shipping orders.

Enroute.cc
Canada
6 months using the app
PluginHive replied December 1, 2021

We are happy to know that our app saves you time and money. Thank you for recommending the app. This means a lot to us.