The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Crawford Creek Designs
We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!
Thank you so much for recommending the app and appreciating our team. It means a lot to us.
This app helps me print out shipping labels much faster and more easily than I could otherwise do - a big time saver! The UX could use some work and I can't adjust things manually as easily as I would like (change number of packages for a particular order, for example) but it's still a game changer and very worthwhile. They were always responsive to issues, though I kept running into issues. I would have liked them to offer a video chat much sooner (in the end, I requested that and it solved all the issues.)
Thanks a lot for the review and happy to know you are able to print labels faster. We have noted your feedback on the video chat. Thank you.
We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.
Wild and Zen
we use this app to ship with Fedex. the service that we got was amazing! the guys helped us with the credential process, they were in touch with Fedex and then helped us with the first labels.