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The app is not able to connect.
And no changes in the currency conversion.
Please help why I am getting this error?
Hello there - we're very sorry for the inconvenience this caused. Our app was inaccessible for a short period of time due to changes made by the platform, however our app developers were able to create a fix for this shortly after, and the app was then again accessible.
Please don't hesitate to let us know if you're still experiencing issues, and we'd be happy to look into this further for you.
I have literally lost around £500 sales as my clients could see the total check out at a certain amount in dollar ( exemple 150$ ) but get charged £150;
The app dont change the currency amount but only the sign which mislead our clients
This app would have been fantastic if it didn't slow my website down to a crawl. I had clients tell me they wanted to buy but got so frustrated waiting for in excess of 40 seconds for a page to load. I tried everything to speed up the site and keep the app but only after uninstalling and removing everything did my site bounce back.
You guys really need to fix the speed issue!!!
Hello there, thank you for taking the time to leave us a review and feedback. I just wanted to let you know that our app certainly shouldn't be slowing down your site's speed, and we'd love to look into this further for you.
One of our specialists, Rebecca, has reached out to you and has offered to do some testing with the app on your store, while not on the live theme (so it does not disrupt your business). Please let us know if you'd be interested in giving the app another shot, and allow us to look into what might be causing the slow site speed.
We look forward to hearing from you! We'd love for you to see the full potential of Bold Multi-Currency.
BEWARE B4 YOU INSTALL — It adds a lot of code into your theme and causes pages to load slower. Have lost countless sales due to this. If you choose to uninstall it, you need to manually delete code the app added, good luck trying to find it all! Had to hire an expert to re-design the website from the ground up - as it was taking too long to get rid of junk code and a lot of it was snippets here and there. Cost be $900+ to do this.
I gave one star because this + bold cashier doesn't work well on my site
and already waited almost 2 months with no resolve. the support even asked me again what the problem was.
Hi there! Thank you for leaving this feedback; I looked into your correspondence and I am incredibly sorry for the amount of time it has taken for our developers to put through a fix for the unique issue you have run into.
Unfortunately, we can't provide a timeframe for that fix, however as our specialist Tony mentioned, if you don't mind leaving the apps disabled on an unpublished theme on your store, we can continue to leave it with the development team and they can do testing (which would not affect your store) and we'd be able to update you once a fix was available.
Since Multi-Currency and Cashier do not have monthly fees, this wouldn't add a fee to your store. I really wish I could provide a better answer for you; this is certainly not the kind of experience we want you to have with us! We hope our developers can deploy a fix to your issue very soon.
Please reach out to Tony if you have any thoughts on this, or any additional questions for us. We certainly hope we can turn your experience around, and appreciate the patience you gave us while we worked with you on getting Multi-Currency configured how you wanted it to work!
it's not working. even if i select different currency from the currency selection it still shows default currency. it's show the ip based currency when we add item to card. other wise it's not showing. also i visited my store with different country proxy. but it's not changing according to country ip. ip based currency selection is not working as well
Worst Support I ever seen, They broke my web and i wait about 12 - 15 days to result the issues which they created. Las answer about 2 days. And i wait about 20 days for installation of bold Cashier. They only say its working on it. But i can start my web because of him.
WARNING! App is currently not working, when you click on it it says "refused to connect". It does this on all my stores.
Hi there, I'm very sorry you had some issues with accessing our app. There were some small changes made that affected our code, and our developers were able to sort it, and the app was able to be accessed shortly after.
Please don't hesitate to let us know if you're still experiencing any issues - we'd be happy to help.
I install this app about 2 weeks ago , the app did not work at all, and asked the support team to resolve the issue but they are not replying. they will make changes in your theme but than they will disappear to resolve any issues that you might face, just wasted my 2 weeks . I strongly recommend not to install as this may create problems in theme setting. VERY IMPORTANT: CUSTOMER WILL NOT BE ABLE TO CHECKOUT VIA PAYPAL. so you will lose a lot of your sales.
This app claims it offers "true multi-currency billing" which is not true. Customers cannot be billed with another currency when using this app. I contacted customer support and they confirmed that this feature is no longer available. However they still claim they offer this option in the app description.