Bold Multi‑Currency , 835 reviews
Refine
-
By rating
Trash, Cost me over $70 AUD dollars on social media advertising before a family member told me the currency wasn't converting internationally while they were overseas. Considering i was advertising in America while in Australia there's no telling how many customers i lost. Choose a different app that works.
Terrible support when used with bold cashier. The support will keep asking questions you have answered because don't read the thread of their previous responses.
If you can use anyone else by all means do it.
Asked for help more than 3 times and no answer.
The customer service said the app was installed but it doesn't work.
Manual installation too complicated so you have to ask for help and there is no reply from the customer service.
Almost 2 weeks have passed since I installed the app and still, no one applied my request.
Short story:
ABSOLUTE DISASTER!! My advice: STAY AWAY if you use any scandinavian currency like SEK, NOK, DKK.
Long story:
I use SEK as my default currency. When i used the "automatic installation" the app installed successfully. However, I quickly realized som currencies, which are very important to my store didnt display correctly.
I quickly deactivated the app, and asked BOLD Commerce for their help. They helped me quickly, fine so far.
They didnt fix anything, but the absolute worst part is that they decided to activate the app once again without me knowing it. And I had facebook ads running that day.
So for one whole day my prices wasnt displayed correctly and my cart in my store didnt work - no wonder there were absolutely no sales.
STAY AWAY if you use any scandinavian currency like SEK, NOK, DKK. Im sure this app is great if you use EUR, USD etc, not for small currencies.
Hello there. I just wanted to apologize for the poor experience you've had with us so far, that's certainly not how we want our merchants to feel after an interaction with our support team.
As our specialist, Lauren has mentioned in her email to you, unfortunately that is how our app is designed to display prices, and I'm very sorry that this wasn't how you expected it to look.
We also should absolutely not have activated the app for you without your consent - I'm very sorry that this happened, as it should not have. We'd love to make things right, and if you'd be willing to work with us again, we would be more than happy to work with you to do what we can to fix things.
If not however, we completely understand as you need to do what's best for your business. We wish you the best of luck going forward.
The app does not convert my store currency. I just installed and set up all thing but app does not convert my store currency.
Customer service is very poor, they got back to me in 2 weeks..by which time I had worked on my theme and store since, they then installed the code on an old theme which was useless. A week later I got another email. I tested the app on the old theme they installed it on and it didnt even work, abosolute joke, very unimpressed.
Very Bad Support and The features do not work at all. They have bogusly written that Auto currency is selected, this all works when you install PAID Bold cashier too.. Who is going to leave trusted Shopify payment gateway and use a third part gateway, which can not even make a simple app work. Complete worthless.
This app is virtually useless without the cashier app. Its for display purposes only but in order for customers to check out in the currency suggested, the cashier app must be installed. We would have done that but the instructions are very unclear and not very intuitive, therefore we uninstalled both apps. Ive spent more time answering emails as to why the checkout isn't converting the prices which has wasted an enormous amount of time. Find an app that can do both without the hassle.
After installing this app by a "certified bold developer" the add to cart and buy now buttons have completely disappeared from my website and I lost two days worth of sales while my ads were running. Pay attention to the fact that it was a BOLD employee that screwed my website up and not me! I trusted the "professional"
Hello there. I'm very sorry to hear that Multi-Currency was not running perfectly for you - we want to make sure everything works as it should. Our App Specialist, Lauren, has reached out to you for further clarification to get this solved.
The app is poorly designed:
- The currency selector is at the bottom of the screen. What are you thinking?
- When installed, you'd need to request for code update - which in my case, they broke my store. The homepage stopped working due to error in one of their java script.
While I appreciate the support folks tried their best to help but it highlights the poor quality control.
Soon after they fixed the installation in a copy of the theme, multiple exchanges of emails back & forth and all you get was a standard response with link to the app page in Shopify... until I wrote my email with RED highlights all over!
My plan was getting this app installed & working before moving to their Checkouts app... not anymore.
I will uninstall this app and not getting their Checkouts app.
I was also thinking of getting BOLD's Product Discount app but having second thought now.