Multi Lingo , 75 Rezensionen

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 84 % der Bewertungen sind 5 Sterne
  • 3 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 9 % der Bewertungen sind 1 Sterne
25. November 2019

The auto-translate function isn't great, our navigation menu broke when we installed the app, but the support team was amazing and fixed everything within a day, free of charge, no questions asked. They answered quickly and worked efficiently, we would recommend this app solely based on the support we got.

Thank you Thorsten for your amazing help!

Volutz
Schweden
4 monate mit der App
Bearbeitet am 21. Juni 2020

Multi Lingo is easy to set up and works fine. You get a great customer support and developer is very helpful to solve issue (even the error was caused by me). I absolutely recommend to use this App.

bergfritz.ch
Schweiz
4 monate mit der App
6. September 2017

Thorsten has been amazing. He fixed and tweaked the app to fit perfectly my store. App is working great, from homepage to checkout.

Lupaiwatches
Vereinigte Staaten
3 monate mit der App
12. November 2018

This app does the job and has everything I need for multi language support. Also the support is very good, they answer really fast to requests and resolved every problem and question I had since I use the app.

WOOLF_ID
Italien
3 monate mit der App
12. April 2019

So far this app has been great, easy to install and use. I was able to translate my whole store into French and I'll soon have it done in Spanish, too. Since I only ship my products to Europe, it's going to boost my sales for sure. And great price, too.

CommonSensual
Spanien
3 monate mit der App
Bearbeitet am 21. April 2019

April 21st I am updating this review as after having a few back and forths, it seems there is a search functionality that will help me out, just need to have more than 250 products for it to be there. So gonna add more products, as this will become very time saving.

***original review***

No app is perfect, but this one comes close. I would have given a 5* but the time to do everything is a little lengthy because you need to automate translation product by product. (this was mentioned however).
That being said I was looking for an app that was flexible to be able to overwrite the automatic translations if needed. For the price and the features definitely worth the buy.

The one thing I would love to see that should not be hard, is a search feature. Especially in the product section. It makes it very long to find.

Take on a Unicorn
Kanada
2 monate mit der App
5. November 2019

We use this App for Hebrew {RTL} and English.
for huge site.the multi lingo app deliver perfect solution !!!
we had some code modifications and some theme issues because of RTL language. and also some apps adaptations
we got it solved in a day by the support team.
Totally satisfied with this app - the most price to value you can get for multi lingual App.

ADVICE.CO.IL
Israel
2 monate mit der App
6. September 2019

We have received very extensive and timely support from the app developer regarding the app and would definitely recommend it on that basis alone.

Surpresa Natural
Portugal
Etwa 2 monate mit der App
Bearbeitet am 10. August 2018

Hey you guys out there,
I've been using Multi Lingo for 3 weeks now. The translation set-up & auto-translation is quite easy to use, actually quite handy. Definitely a good tool to translate your online store

Mygoodnessberlin
Deutschland
Fast 3 jahre mit der App
22. März 2021

Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!

DR.HC - Happy Choices for Organic, Natural, Vegan Cosmetics
Vereinigte Staaten
Fast 2 jahre mit der App
daxanema hat geantwortet 22. März 2021

Not every app is suitable for every merchant.

This merchant started using my app almost 2 years ago and wanted to save the app subscription fees by installing the app, adding translations and then uninstalling the app again - before the free trial ends (a total of 5 times before I told them that I would no longer support this behavior). All the while still asking for my support.

This pretty much sums up the attitude of the merchant throughout the whole time they used my app. I just quickly counted - this merchant sent me more than 200 Emails (I stopped counting at 180).
There is a limit to what service I can reasonably offer to support my app. This merchant was always absolutely unreasonable in their requests and expectations.

I felt that my app was not the right match for the merchant from the start and I told them this very clearly multiple times throughout the two-year period they used my app. Yet, they always ignored it.

Quotes from January 2020:

I think my app maybe not the right solution for you. Maybe there is a translation app which is better suited to your needs.

Reply of merchant:
So far so good. Except for sometime it causes issue like the discount code issue now. Can’t you fix it?

I have never said this before but I was really relieved that this merchant finally uninstalled my app (of course not after asking for a refund for the last billing cycle which I granted).
Definitely one of the most unpleasant experiences in my four+ years on Shopify.