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THE MOST DISTURBING AND SHOCKING CUSTOMER SERVICE. When I emailed the developer to ask for help, he cancelled my subscription out of spite, making me lose over 40 hours of work! And still keeps charging me for the app! Don't even try editing the app on Safari as all you get is a sign saying that you have to enable cookies to use it, even though they are already enabled. The translations the app provides are a joke, even though they advertise it a translating app. You will have to key in HUNDREDS OF THOUSANDS OF WORDS yourself if you want to make sure the translations are correct (which defeats the point of the app!), and that includes system words. Generating the confirmation e.mail in several languages is an absolute debacle, made even harder by the lack of help from the developers, their pedantic attitude and rude e.mails. When I solved the problem with outside help, the developer said he would cancel my subscription and asked me to deleted my review! STAY AWAY from this app!
Merchant (accidentally) messed up the Shopify code while trying to manually translate the Email templates. She blamed it on my app and while I was in the process of fixing the problem, she revoked the staff access and gave me a one star feedback. Despite the extremely negative feedback, she insisted on keeping my app herself. I offered her the choice between keeping my app or keeping her feedback, she chose the latter.
BUYERS BEWARE.
Absolutely crap app. Only translates a few back end scripts. NO blogs, NO products, nothing else. Owner/seller refuses any refunds. Illegal to refuse refunds, on apps not working as advertised.
Merchant didn't read the app store description nor the Mutli Lingo documentation and mistook my app for a website auto translator.
Despite this, she kept my app for 5 months and then requested a refund for the whole period. After I declined, she posted this feedback.
Of course, Multi Lingo allows the translation of blogs, products, pages, sections, checkout, notifications and theme texts.
Thorsten was extremely helpful! Not only was he quick at replying, he also went above and beyond to help with my issues. Highly recommend this app & service.
Great app, easy to use and works. I highly recommend this app
Great app and really easy to use and straightforward, would definitely recommend.
Just a few words but they sum it up completely: Solid product, great service (Thorsten is super helpful - quick replies on custom variables and language switcher), we will use multi lingo for our store in the future.
I can highly recommend it.
A great Apps .very easy to manage
How to translate all the products in one shot , like other is working for collections and menu . I have 20k products , am i going to translate 1 by 1 until my last breath .._
this app is very difficult to use.
Esta app es muy dificil de usar es muy complicada y la informacion no es clara. la idea es buena todos queremos un chackout con diferentes idiomas y yo trate mucho de tenerlo en un momento lo consegui pero luego volvi a checar y ya no traducia
Unfortunately I cannot provide support in Spanish. I'm afraid understanding English instructions is a minimum requirement.
Its a terrible app. BIG WARNING!!!!!! If you instal the app in your shopify theme, and remove it again...its still codes from LINGO left on your site - and distroy codes !!!
So big huge warning! Dont download this!
Merchant didn't read the documentation, nor did he ask any questions.
Mutli Lingo creates a special multi-language version of the merchant's theme (a COPY) - the original theme will always remain untouched. This is clearly mentioned throughout the app in several different places - for example right next to the button you need to click to create the Multi Lingo theme. On top of that, you can also uninstall the Multi Lingo code from a Multi Lingo theme.