Multi Lingo

Hey you guys out there,
I've been using Multi Lingo for 3 weeks now. The translation set-up & auto-translation is quite easy to use, actually quite handy. Definitely a good tool to translate your online store

Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!

Great plugin with outstanding technical support. Highly recommended!

The App:
I tried many translation apps, and this it by far the most flexible one for translating everything inside the shop, from the general strings and products until the custom blocks in my non-standard theme.

Ease of use:
At the beginning it takes a little time to get the grasp, but after you understand the clean translation logic, you really enjoy the possibility to translate everything.

SEO
I had clear requirements about international E-commerce SEO, like unique URLs, Titles and Meta Descriptions in each language for ALL pages/products.
Not mentioning the subdomain support and the automatic redirect to the correct user's language.
Multi Linguo passed all tests.

Customer Support:
Thorsten's is very kind and professional, additionally he is open to assist you with any troubleshooting and custom modifications if needed.

Takeway: FULL 5 STARS

I have tried different and more expensive Apps, But I love this one, it is much easier to work with, you can translate your site with Auto-Translate button for each section or choose your own translation manually this way I have great control over my translated site. I had some question though which was answered fast, so it comes with great support too.

If i could have given Thorsten 7 stars i would've... The guys just gives it his ALL.
The app is awesome and translate about EVERYTHING there is to translate on your store, even checkout and emails.

But the BEST thing about this app has to be the support ... While i was just in my second day of trial Thorsten has put a couple of hours of work into my store as i am using a non conventional theme (shopify 1.0) so most of my request had to be done in the code and Thorsten said yes to all my request and put alot of time in it.

Finally all i have to say is i tried ALL translation apps except 2 and NONE compares to this one be it the app or the support.

Excellent application. I tried several and it's the best one. Super fast support by Thorsten. I highly recommend it. See it live at tresk.com.

Customer service is absolutely horrible. Careful when you get this app as it will malfunction regularly and end up costing you a lot more than $7.99. The people that left it a good review clearly haven't had this app for too long and I wouldn't be surprised if they end up changing their review sooner then later. I recommend you spend a little more and go with one of the other apps, trust me you won't regret spending a little extra for something reliable that won't end up costing you more money as you can't make sales when your site is down and this app will mostly like be the cause of it. STAY CLEAR

Works like charm and saved me a lot of time. When I encountered a problem Thorsten found what what wrong en solved quickly. Definitely recommending this awesome app and the service provided!!

THE MOST DISTURBING AND SHOCKING CUSTOMER SERVICE. When I emailed the developer to ask for help, he cancelled my subscription out of spite, making me lose over 40 hours of work! And still keeps charging me for the app! Don't even try editing the app on Safari as all you get is a sign saying that you have to enable cookies to use it, even though they are already enabled. The translations the app provides are a joke, even though they advertise it a translating app. You will have to key in HUNDREDS OF THOUSANDS OF WORDS yourself if you want to make sure the translations are correct (which defeats the point of the app!), and that includes system words. Generating the confirmation e.mail in several languages is an absolute debacle, made even harder by the lack of help from the developers, their pedantic attitude and rude e.mails. When I solved the problem with outside help, the developer said he would cancel my subscription and asked me to deleted my review! STAY AWAY from this app!