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Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!
Not every app is suitable for every merchant.
This merchant started using my app almost 2 years ago and wanted to save the app subscription fees by installing the app, adding translations and then uninstalling the app again - before the free trial ends (a total of 5 times before I told them that I would no longer support this behavior). All the while still asking for my support.
This pretty much sums up the attitude of the merchant throughout the whole time they used my app. I just quickly counted - this merchant sent me more than 200 Emails (I stopped counting at 180).
There is a limit to what service I can reasonably offer to support my app. This merchant was always absolutely unreasonable in their requests and expectations.
I felt that my app was not the right match for the merchant from the start and I told them this very clearly multiple times throughout the two-year period they used my app. Yet, they always ignored it.
Quotes from January 2020:
I think my app maybe not the right solution for you. Maybe there is a translation app which is better suited to your needs.
Reply of merchant:
So far so good. Except for sometime it causes issue like the discount code issue now. Can’t you fix it?
I have never said this before but I was really relieved that this merchant finally uninstalled my app (of course not after asking for a refund for the last billing cycle which I granted).
Definitely one of the most unpleasant experiences in my four+ years on Shopify.
I had to coordinate a bunch of different moving pieces and these guys were simply amazing to work with. Customer service is just awesome. App is great, haven't had any issues and I don't think there is anything on our site or that we added to our site that we couldn't arrange translation for. Very happy!
If the basic language was set in English and the access area was in Korea, I would like to set the initial language in Korean, what should I do? The language was provided in Korean and English, and the basic language was set in English. However, when I access from outside Korea, I want to mark it in English, and when I access from Korea, I want to set it up in Korean. Is there a way to do it?
Hi thank you for your kind feedback. If you have any questions regarding Multi Lingo, however, it is better to email us directly.
I sent you two Emails to different addresses but haven't heard back from you yet. Please let me know if you have received my Emails.
We have been working with a translation script before and recently switched to Multi Lingo. Wished it would have been there sooner, great and affordable app. Easy to use and the support has been far more then you would expect. Since we needed a lot of 'repairs' due to the old way of working we had a lot of questions over and over. Thorsten replied almost instantly each time and has been a great help with that. The right people with the right app!
Absolutely recommended app. Friendly usage and the best support ever seen. I had a problem for customization variants and they fixed in hours. If you are looking for a multi-language shop, this is your app for sure!!! Thanks guys for giving this option!!!
This app is very easy to use. If you have any questions, the programers are fast at returning e-mails, efficient in fixing any issues and very polite!
Excellent app. Might take some time (an hour or two) to install but once its done, it runs flawlessly. The best part is the support team, they reply quickly and fixes the problem immediately. Thanks Thorsten.
Great app! Auto translation, manual translation, easy to use. Service is outstanding, quick and effective. Thank you developer.
Great app, great assistance!
Thorsten by the customer service team has been just amazing. Quick, efficient, professional And very Kind.
He fixed all the bugs and made My site perfect.
Thanks!
Best app. to translate your website on Shopify! And the service is the best I ever had in my whole career with an app/plugin/widget/theme company!