Multi Lingo

Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!

Right after the new installation of the new theme with Online Store 2.0 abilities, not all texts were shown in the translation program. As there are still some bugs in the online store 2.0 I guess that was the reason for that. However, the developer helped me out within less than an hour and now everything works perfectly like it did before. Highly recommended.

Very intuitive and easy to understand app. The IT support responds quickly and always solves any problem. Thanks Thorsten.