Multi‑Store Sync Power , 141 avis
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the app just dont work correctly. Customer service DONT work too. Can really not recommend buying this.
Thank you for your review and for trying the application. We are sorry to hear that you could not use the app. We have reviewed all support communications and noticed that our last response on Nov 22nd got unanswered, and we are not sure if you received it. It explained the need to connect locations in the 3rd store correctly for inventory sync to work. Our customer support team followed up to ensure you received it. Please respond to the last email and we can schedule a screen-sharing session to assist with resolution.
Great app, works like a charm, we're syncing 3 Shopify stores without any issues. Support is super fast and attentive.
Don't install the app!!! Almost 2000 variants turned to negative qty and still not sure it messed up other items as well. I emailed support back and forth but they reply my email every 2 days without a solution for almost a week. Decided to just uninstall it. Now I need to fix up the whole inventory which will take me a while :(
Thank you so much for your review and apologies the communications on our side were not great. Indeed, the app requires unique SKU for each variant and speaking of one-way sync it is only possible for products & collections but not inventory. On behalf of the team, we apologize for not explaining it clearly and not providing an adequate level of support on this occasion.
Don't install the app!!! Almost 2000 variants turned to negative qty and still not sure it messed up other items as well. I emailed support back and forth but they reply my email every 2 days without a solution for almost a week. Decided to just uninstall it. Now I need to fix up the whole inventory which will take me a while :(
Does not work, stock has been completely messed up. Do not use. If this company can fix the app then it will be a good app. Also got spammed constantly for 'stock synched'.
Hi Team at BullyBillows,
Thank you for your review and for trying the application. We are sorry to learn that you have encountered the aforementioned difficulties. After reviewing your setup we identified that some of the SKUs have duplicates. This is something that can be addressed quickly and efficiently. Our customer service team already reached out suggesting a screen sharing session where they can walk you through the configuration and the most efficient way to address the issues with the product data. We hope to speak to you soon!
What an amazing piece of software (app). Sync of any kind is usually a pain and prone to errors but Multi‑Store Sync Power (Egnition) is a very well made app. It is perfectly syncing our products (over 5000 including SKUs) through our unique Barcodes. We could not use SKU as sync entity as they are not unique but Barcodes are and Egnition provides Barcodes as sync entity which was great news for us.
Now we can save a lot of admin time to keep the products in sync which was always a huge pain, prone to errors and expensive in many ways.
Thank you for all your help over the phone and emails.
Great work - well done!
Cheers!
A little issue at start when upgrading the plan, but the support has been very reactive and effective. I use this app to sync my stores's inventory and everthing is working perfectly.
We tried hard to set up this app but it did not work. All our products have been set offline over and over again and it is just frustrating. The support team was also not a help. We do not recommend this app.
Hi Team at Garden Igloo,
Thank you for your review, for getting in touch, and additional information you kindly provided via direct comms. Indeed, the process of configuring a complex integration application may be challenging and require preparation and in certain cases assistance from our team. For this reason, we always offer an onboarding call if a customer needs any assistance. We are sorry the balance between features and simplicity was not up to your expectations. We have already reviewed our communications as well as your stores’ initial setup and we will see how we can improve moving forward.
Regards,
Team at Egnition
Love the app We have a number of websites on Shopify, after the setup was completed i no longer even give the inventory syncing a thought. That is worth its weight.
This app changed all my inventory levels, customers started buying items that were out of stock. I had to close down the store for an hour! We now need to spend HOURS counting stock again! AVOID!!!