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We use the app to sync inventory, products, and collections between two stores. The support team has been very responsive and helpful, especially in resolving issues with collection sync and ensuring our setup works as expected. Overall, a reliable experience and great support throughout.
I had SKUs that weren't syncing between stores due to a handle conflict. The support team identified the issue, walked me through updating the product handle, and re-triggered the sync. Everything is working now, and they were very helpful throughout the process.
Amazing team that helped us set up and get running on multiple websites. Thank you so much for all the help and setting us up for a great future. Regards Supplements Direct®
Multi Store Sync has exceeded our expectations. The setup was simple, syncing is fast and accurate, and the support team is AMAZING - quick replies and truly dedicated to helping. Wonderful app and wonderful people behind it. 5/5 stars!
I had issues with syncing the products and collections. Support team helped me solving them.
What a relief. Syncing two Shopify stores with this app works fantastic and the support is top notch!
Great support!
Excellent customer service. They respond fast (within 10 minutes) via different channels. I spoke to someone in a video call who took the time to explain things clearly and help me select the right settings.
Would change my stock levels randomly. I over sold stock and it kept changing my pictures randomly
Hi team at Ecococoon,
Thank you for sharing your experience with Multi-Store Sync Power. We understand that consistent inventory and image syncing is crucial for keeping everything running smoothly -- and we want to make sure you get the reliable setup you need.
After reviewing your account, we noticed that the stores are currently disconnected, which prevents us from fully investigating the behaviour you described. We would really appreciate the opportunity to take a closer look and help ensure everything works as intended.
If you are open to giving the app another try, we would be more than happy to assist with the complete setup, walk through the sync logic together, and make sure inventory and imagery sync exactly the way you want. Our team is here to support you every step of the way.
We have also sent a follow-up email with additional details and an offer for a call with our senior team at your convenience, so we can guide the setup and ensure everything is configured accurately going forward.
We genuinely appreciate your feedback, and we would welcome the chance to help you get the most out of the app.
Warm regards,
The Egnition Team
Outstanding app and customer service.
I was uncertain about integrating a new store and reached out to support. Safouh not only guided me through the entire setup process but was incredibly patient—taking time across four meetings over three days to ensure I had everything right. That level of dedication made all the difference.
Highly recommended.
