Omtaler (128)
Raffiner
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Etter vurdering
App goes down erratically and causes issues with our inventory sync. If you are high SKU and high traffic store then even a 30 mins of app downtime can cause a havoc with inventory. Our store sync was down for more than 6 hours. In this day and age an essential service being down for 6 hours is a joke. Developer team is in Australia with no contact number listed or support allocated for customers in European time zones. No references for the company egnition or developers working at egnition found on LinkedIn, twitter or github. Makes us wonder if our store is in safe hands. Irresponsible? OR secretive? Stay away from the app if you are heavily reliant on store sync in (near) real time.
Thank you for your review and email communications on this subject.
We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process.
As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee.
We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.
Simple and perfect. Ran some tests and it's great, syncs the products easily and quickly. I was glad for the free option, as we needed something for proof of concept without being charged monthly. I just hope we get more products so that we can give you money! Wonderful support too. I can only hint towards developing better interface options for viewing plan pricing down the road. Other than that, flawless.
This is a fantastic app and does exactly what I need which is to synch inventory across 2 stores. The support team were very helpful when I first had questions about installing the app, super fast to respond and answered all my questions. When I came to install the app, the instructions were so clear I didn't have any follow up questions and it worked immediately.
I downloaded this app to automate inventory between two Shopify stores, one in Japanese and one in English. I really appreciate the level of customization that comes with it, and my boss is willing to pay for the very low monthly price for this service. I had some trouble because of the customization and emailed the developer's support, and they were very quick with their replies and super helpful. I would recommend this to anyone running multiple stores.
This app is perfect for us. We are using this app to syncronise stock inventory between stores (stand alone shop, each shop has their own shopify backend). I also use this app for an additional shop (different brand) for stock and collection sync (single sync for all new collections).
the service is perfect - Alexis was immediately available and answered all my questions and guided me through a few app settings / adjustments.
Perfect app & amazing support - thank you guys!
so far so good, inventories are synchronized and working, but the best part is the team support by Alisa, Alexis and Saouf!
This the app hoping it would help connect my inventory between stores. My store started deleting inventory on its own. Contacted shopify support and they told me it was an issue with multi store. Multi store ended up erasing my inventory data and changing my SKU numbers, causing the store to suddenly have zero inventory in SKUs. Not sure how extensive the damage is, but we've deleted the APP and now have to go in and do a full inventory count. maybe this app is a good solution, but changing my SKU numbers and inventory count is not something i can deal with right now.
Thank you so much for trying the app and finding the time to connect. We are glad we managed to get to the bottom of it and identify the data corrections required in order to use the app. Welcome back and let us know should you need anything else :)
I had a challenge with the multistores and this application perfectly meets my needs. Great customer service.
This app helps sync inventory across stores seamlessly. CX has been very helpful in managing any complications experienced on site.
I used this app to connect my two stores and it works perfectly. The support I received to install the app was great and help me to set everything very fast. They have a great supporting team, actually I received the help in my mother language which was amazing.