Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time inventory management and synchronization across multiple stores. It's ideal for businesses with several brands, enabling efficient stock, product details, and collections syncing. The app is known for its reliability, speed, and ease of adding new products. The customer support, particularly Alexis and Safouh, are praised for their promptness and professionalism. Despite a somewhat complex setup, the support team is always ready to help. Merchants find the app consistently reliable and cost-effective in the long run. Its ability to sync product titles, descriptions, and Metafields is also valued, helping to prevent inventory mistakes and streamline product launches.

February 1, 2024

We highly recommend Multi-store Sync to those who need a solution for inventory management and product related transactions for different websites. It is easy to use, efficient and has excellent customer service.

We have struggled with other programs without success, but when we found Multistore-sync everything changed. Everything suddenly made sense and our shops worked seamlessly.

We were supported by Safouh who was an invaluable help during the set-up. He even went overtime to help us understand all the features of the app, even those not directly related to their app. Really a pleasure to find such support!

Dollarstore.dk
Denmark
About 2 years using the app
April 12, 2024

For the past two years, we've had the pleasure of working with Safouh while managing our Shopify stores with the EGNITION app. Safouh has been an instrumental part of our journey, seamlessly synchronizing products across our Shopify accounts. His deep knowledge and expertise have been nothing short of a revelation in the often complex world of tech support.

Safouh consistently delights us with his prompt and effective solutions, a rarity in today’s fast-paced tech environment. Each interaction with him not only resolves our issues but also enhances our understanding and capabilities within the platform. His support has been pivotal in helping us navigate and thrive using EGNITION.

We are immensely grateful for Safouh's dedication and exemplary service over the years. His unwavering commitment and exceptional skills have made a significant impact on our business operations. Thank you, Safouh, for your amazing support and for being such a dependable pillar of excellence!

A2Z Mylar Bags
United States
10 months using the app
April 1, 2024

Horrific. After two years of trying, I am finally giving up on this worthless app that has NEVER worked properly. Despite numerous conversations and video calls with their OWN dev team, it STILL doesn't function correctly. I am SO happy that I found an alternative... fingers crossed this one actually delivers on its promises....

Brooklyn Vancouver
Canada
Almost 2 years using the app
April 4, 2024

This app is a real life-saver and is a great way to make sure all my sites have matching product content. There's an extensive selection of attributes to match as well as the option of WHEN to sync. Manual syncing is easy by bulk-adding a tag. And customer support is quick and responsive for the couple of things I've needed.

LOMA RETAIL
United States
About 2 months using the app
Edited March 22, 2024

After a few years of using this App we realized that the monthly costs increased by 66% per Shop which is absolutely terrible. But they charge you the monthly cost for nothing product update is not running anymore. Thats not the way to do business.

No update / investment since a long time, some functions still not working.
Its really sad how a good product can be turn into bad. No further Shopify functions like Bundels

UNEW EU SHOP
Switzerland
Over 3 years using the app
EGNITION replied April 24, 2024

Hi Team at Unew EU Shop,

Totally understand the frustration with the increase in pricing. Regretfully, it reflects the overall situation with the ecosystem & the platform. The level of complexity & demands have been growing year over year which encourages us to look for more scalable and hence pricey underlying products (infrastructure, etc). The last few months were indeed spent on improving the stability and ability to process millions of syncs per day and it delayed the addition of new features though we always handle the most critical Shopify changes and ensure the app is compatible with them. You will be able to see new additions in changes in 2024. Thanks again for your review and for being our customer!

April 5, 2024

Since Days the Multi‑Store Sync Power App responds with a Server Error 500! It seams no one is checking the infrastructure availiability

No online Support available.

No functional update since Shopify have changed their setup.

NOUVEAU LASHES | BIO Sculpture Shop by UNEW Schweiz
Switzerland
Over 3 years using the app
EGNITION replied April 7, 2024

Thank you for your additional review team at Nouveau Lashes. Apologies that we could not find any comms on this subject, however, we have already reached out to you directly via h...f@ email to resolve any challenges. Please respond and we will be able to assist!

January 25, 2024

I would recommend this app to others. The support provided for my specific problem or concern was amazing! Thank you Alexis. I got all my questions answered and learned so much more!

Designed For Joy
United States
Over 1 year using the app
April 17, 2024

Disaster! I'm struggling for over an year with this and it never worked properly. If you're adding new stores to the existing ones, make backups, because your inventory will be ruined. Proven 2 times, even if you strictly follows their instructions

fanzona.gr
Bulgaria
11 months using the app
January 23, 2024

I am delighted with the app. It makes your work with various country shops easier and works reliably. The support is also excellent; unfortunately, there was a problem with the app, and the support team helped me quickly. Thank you very much. I highly recommend this app to anyone who needs to synchronise between different shops (e.g. independent country shops).

Wuff's Best
Austria
4 months using the app
March 26, 2024

Chat support are great and it was a pleasure "talking" to you.

Quick and competent.

LED-nordic.com
Denmark
10 months using the app