I am really impressed by the way the customer support team works. They have been super responsive and have solved multiple queries. Keep up the good work guys.
Multivendor App is ok. Support is kind until you pay a pro plan. We hope to replace this app with a custom one as soon as possible. They ask to pay for adding the Order Id (something already standard that could be done probably in one minute!) to the email to the seller. If you pay for the most expensive plan you expect a bit more.
We're trying the app but setting it up is time consuming and not really friendly. Also there are a lot of features that don't work properly. I was fine for a short while because at least someone was getting back to us when we had issues and something to fixe. After that dead silent. Additionally the app says that they provide 24/7 support but when we tried to contact them on Friday afternoon and follow up that contact Saturday we never received any responses. So it looks like they don really provide the "24/7 support" as the say. In the same line they only respond during normal office hours. So if there are not really consistent with that, with what else would they not be consistent. Great concept but we now have a big trust issues " Multi Vendor Marketplace"... Further, there seems to be a lot of features but the guides are not really self-explanatory, which means that it crucial to get help from the developer to be available for guidance, etc... but again it's difficult to really on them for this.... After, the hard work of trying set it up for over a week we now have to come to the conclusion to terminate the use of the app before the end of the trial
The support team is just awesome! Quick replies, spot on with the help, lots of additional info. The app itself is rich in functions and so far looks like performing very well - really good value for money. Thanks guys!
I installed Multi Vendor Marketplace on our site to create a platform for downloadable craft pattern sales by multiple sellers. I have to give the app five stars because although there were some things that needed fixing/adjustment - as is the case with many apps - the team at Webkul has been incredibly helpful! I have asked a ton of them and they have been able to accommodate 95% of my requests. Thank you to Webkul for being great teammates!
Hi, Thank you for the review.
We are more than happy to assist you with all your queries related to the app. Please feel free to connect, if any of them still remains.
The Multi Vendor Marketplace app deserves 10 stars (**********)
This is by far, the best app in Shopify app store. The customer support is beyond GREAT. They answer all questions in at least 1-business day. The app might be intimidating at first, but take the time to ask clear / concise questions. Take a little bit of time to read the documentation. Understand the app constraints (there are not much constraints, to be honest); understand the flexibility. Do your homework first, before you give the app a bad review! Understand the fundamental of building things; use divide & conquer to achieve your goal, when using this app.
I honesty hope Shopify review this app to see its awesomeness.
Akanksha S., you're the best; Neha, you're the best, the developer team, you're the best. Sorry for all these questions, but you guys ROCKS!
Kudos to the team at Multi Vendor Marketplace!
Hi, Thank you for the review. This is absolutely correct that you need to be patient to get know the app and learn how it works. Im glad that you took time and wrote some useful information for other merchants as well.
Thanks & Regards.
The support team is very helpful and responds fast. They were in touch with us during the whole integration process and launch. The app solves most of our basic needs as a multivendor marketplace and I see it as a good solid start.
Hi, Thank you for the review. The support team is thankful for the same.
Hopefully the app will help you boost the business. Good Luck :)
I used the app for a day before it became too frustrating, The tabs didn`t work properly and I couldn`t access many parts of the dashboard. The app itself looks wonderful, but the functionality isn`t smooth, and imo needs work. I will come back and check again in 3 months, but at this juncture too pricey given the risk.
Hi, Thank you for the review. We express our most sincere concern in knowing about the issues, so that we can assist you accordingly, as there has been no such issues reported in the app and neither occurred while testing the app. So, it would be really great if you could let us know the same, as the support team is trying to be in touch.
And the App pricing starts from 10$ USD per month, and in this you get ample features, with unlimited sellers and unlimited products added via the app. And you even get free support for the app installation and after installation support too.
Please get in touch with the support team so that we can help you in every possible way.
Thanks & Regards,
The support team have been very helpful and respond quickly to any questions we might have. Thanks!
Hi, Thank you for the review. Much appreciated :)
The team offers and adds customization capabilities!! They are very helpful and responsive. They also offer a great fleet of featured apps that help you amplify your stores.
Hi, Thank you for the review. The support team is really keen to know about the bugs that you have mentioned in the App. Please feel free to let the support team know about this, while they are in constant touch with you.
Thanks & Regards