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it is a complete marketplace solution ,however it has a lot of bugs and the customer service is abysmal
Hi, Thankyou for the review.
We are trying to reach you via email, please do respond to the same. Also we have checked our logs and have not found any support ticket or email from your end regarding any bug or for any support.
Please connect to us and allow us to help with you with your queries.
Really the best app! Would love to see less request and quicker response so won't slow down our site. Currently, it is the slowest app on our website. :(
The app works to its purpose. The support team is great and always very fast to answer.
Nonetheless, it gets 3 starts because I find it a bit rigid and any addons that you could use have an extra cost, which makes this a super expensive app.
still some images are not syncing on my store, please provide urgent solution for this as soon as possible
Hey, Thanks for the review !
Please be informed that, We're replying to all your support tickets.
To check the replies, Please login into the UV desk ticket system via this link: https://webkul.uvdesk.com/en/customer/login & check the replies on the tickets.
Enter your email ID & then reset the password. This way you can access all the tickets which you have raised. Please refer to the tickets for further communication.
Please feel free to connect in case of any queries. - Team Webkul
I'm happy with the App because of the depth and width of topics it covers and the unique options that no other app offers. Every time I create a ticket it is tackled by a knowledgeable team who would not rest until it's resolved. Sometimes there are features that are not useful for my store and I have to disable them. I gave 3 stars because the app might seem too technical or some features are complicated to set and could be improved.
The Plug in seems to be very mighty but not flexible regarding the implementation into themes. I am searching for liquid snippets to integrate seller infos seemlessly in my own seller page templates. I can use only 4 seller page templates and they aren't very appealing and they don't fit in my theme at all.
To be honest I expected more control over the design. Because Shops look very differently these days. Hopefully we will find a way to integrate everything to our needs.
Maybe everything is customizable but then you urgently need to update your documentation for theme developers.
Hi, Thank you for the message.
In the app, we do have provided the merchant full control over the design of the seller profile page, with the option of editing the code for the page. So, you have almost full control over the seller profile page.
In case you need any help, then please do respond to the support team emails and they will assist you with the same.
Regards,
Team Webkul
Awaiting response ..before making a testimony
Some miscommunication at the beginning but now I am receiving good support from Nitika.
Server slow.. layout difficulty
Some functions are great but other still lack of development. $30/month for this is a ripe off.
1) App seems Good to be improving as days are passing.
2) Support sometimes understands requirements and does an excellent job
3) Mixed rating with consideration of app, its support and Our experiences.
4) Ticket, Complaint management systems seems to be lacking in package.