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System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.
Hi, Thanks for the review.
Regarding the seller not receiving the emails : This is because the product was not available in the multivendor app, which is why there was no email sent to seller and caused all the confusion. All this has been checked by the support team in your presence.
Hope things are more clear to you now, as the support is in constant touch with you.
Still if you face any difficulty in the app, feel free to connect.
Regards,
Team Webkul
Excellent support from Nitika..very helpful!
still some images are not syncing on my store, please provide urgent solution for this as soon as possible
Hey, Thanks for the review !
Please be informed that, We're replying to all your support tickets.
To check the replies, Please login into the UV desk ticket system via this link: https://webkul.uvdesk.com/en/customer/login & check the replies on the tickets.
Enter your email ID & then reset the password. This way you can access all the tickets which you have raised. Please refer to the tickets for further communication.
Please feel free to connect in case of any queries. - Team Webkul
Firstly I gave a bad review due to late response but they said that the message didn't reach them. This app is a bit hard to use (at times) and certain terms may not be that familiar to you but the support you get literally makes the difference. The would go out of their way and greatly inconvenience themselves, just so you can get what you want or as close to it as possible. Great team, hopefully this will be a long partnership.
We have connected the app to enable us run a multivendor store.Its a great app with lots of features to enable the admin and sellers have multiple useful functionalities.Support is great and I had a call with Faisal who has clarified fully all the issues I had.I would highly recommend the app.Great job guys.
Thank You so much for the amazing feedback..!! This means alot. Please feel free to connect in case of any further queries. We would love to assist you :) - Team Webkul
La Estoy usando en un proyecto grande y hasta ahora chico La Mejor Sin Dudas ! Atención al cliente Super excelente .The best ones I simply recommend 100%
It has easy handling and an incredible interface, the guys have great attention to it and it took some time and I had not left a review!
We use this app to set up a multi-vendor marketplace. We've asked them to help on so many different topics and they have always been super supportive. Thanks!
So happy that I decided to use this app.
When I decided to build a marketplace for music teachres, I did heaps of research into plugins for Wordpress, Shopify and all manner of custom and templated marketplaces.
Really happy that I went with this MVM plugin! It has been perfect for getting me setup quickly. Initial setup was super easy and while the refinement and smaller detail has taken time, the support has been UNBELIEVABLY GOOD!
I read some other reviews that said users weren't happy with the level of support Webkul provides but I've only been AMAZED at how responsive and helpful they've been.
Not only do they always answer in 24 hours (often 12 or fewer), they've added custom code for me and have even made app improvements when I've suggested features they didn't already have. Totally above and beyond service and support that I've not found anywhere else (and I use a TON of SaaS apps!).
If you're looking for a way to get a fully functioning marketplace setup quickly and on a super stable platform like Shopify, then I highly recommend choosing MVM by Webkul.
You can check out my store if you want to see it in action: topmusicmarketplace.com and contact us there if you've got questions.
WOW! This app is really comprehensive! Im really impressed that they thought of everything! I researched nearly all of the available marketplace apps and can say this is the most value for money! Special shoutout of thanks to Mansi who went above and beyond to get me what I need even when im at the lowest tier of the package. Im pretty excited and I look forward to working closely more with them as I grow my marketplace! Thank you Webkul!
It takes some time to learn how to navigate, but it's worth it! Their support staff is amazing at resolving any issues and helping get things set up. 5 stars!!
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul