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We've been using MVM for a year. While the user experience isn't flashy it does get the job done. Service from WebKul is responsive.
Very responsive customer service, although the integration with shopify still has space for improvement.
Since writing this review someone has reached out to me. They said they have contacted me many times but I didn’t receive any communication until they found me on Instagram, which I appreciate. We are in the middle of resolving issues and answering questions.
I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support.
I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors - it seems you can integrate PayPal API to combat this - I will do so and see how it goes. I’m more concerned the cost breakdown including PayPal and afterpay fees isn’t clear for my vendors.
I like the app and I’m glad to be in touch with someone who is helping me so I’m changing my review to 4 stars.
Thank you so much for updating your review and giving us another chance! We’re glad we could resolve the issue and improve your experience with our app. Your feedback is incredibly valuable, and we're always here to help if you need further assistance. We appreciate your support and look forward to continuing to work with you!
I realy was expecting more about the app regarding, design and simplicity. It has almost evertyhing i need but it can be for sure improve. About the support team, the best support ever.
App is very recommended and support is great.
Great app to meet the needs of almost any multivendor marketplace. The only three problems I've had is that it's hard to find things, it lacks a taxonomy system, and it lacks ERP connectors. Every other need of mine has had a solution including the ability the add custom fields and layouts for my vendors. If you use it, you may notice some confusing language but this can be fixed in the Translate tab. I highly recommend this app for businesses approaching small/medium-size vendors.
Webkul has been a help to us in many iterations of our business and is always very responsive when we send out an inquiry for support. They have a lot of capabilities that enrich the Shopify experience.
My experience with this app was good, but the setup process had many components. I am also appreciative of the customer service department for resolving an issue expeditiously.
I had an issue with getting access to my tickets and has the team attend to me instantly with detailed solutions. Thank you so much for the great assistance team :)
Hi, Thank you for the review.
We are glad that we could help you.
Please do not hesitate to reach out to us, in case of any issue.
good support and great app. Have been usign for 1 year now.
The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.