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Very nice and helpful support. The app serves its purpose. However, since I place a lot of value on usability and design, I probably won't continue to use the app. 4 stars from me. By the way, the support should stop asking penetratingly for ratings. If i may submit a suggestion for improvement: change the usability of your dashboards and use an appealing design, at least for the customer area, so that people want to use your solution. Otherwise the website looks very trashy and confusing. Unfortunately, you are the only vendor marketplace app in the app store, so I have to use a CMS other than Shopify for my project. Best regards.
Thanks for giving your valuable feedback.
Regarding Review- We always welcome honest feedback from store merchants. If we feel the client is happy with the app and support, then we ask once to the client for a review and rating of the app. And if the review is requested multiple times from our end, please share the reference ticket or chat number on support@webkul.com, and we will look into this. We never penetrate clients to give reviews for the app.
Regarding the Dashboard Design- As the app is very vast and has lots of functionalities, so we have provided a standard design for the app. But, we have provided the option of Custom Js/Css for making the changes in the seller portal. And we have also provided the codes for editing the Seller Signup/login page as the client's choice. Since this is a SAAS-based platform, it is not possible to make the design changes as per every client's requirements.
We are continuously improving the design of the app. Also, we are always open to good suggestions for improving the app. But for changing the design of the app, there are some processes that we need to follow.
If you have any further queries or clarification, then please connect us at support@webkul.com
Looking forward to hearing from you soon.
Thanks & Regards
Team Webkul