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The app is pretty hard to use and often limited, but the customer service staff are excellent at resolving questions quickly.
Hey !! Thank you for taking out time to leave us this amazing feedback. Please be informed that: The Multivendor app is quite big & is loaded by tonnes of features & is being used by all sort of businesses across the globe so there are very high chances that one might find the app a bit hard initially but don't worry, We're to help you. If you'll ever face any difficulty in understanding any feature, please feel free to drop as an email at Support@webkul.com. We're just a reply away.
Happy selling :) - Team Webkul
The support team is just awesome! Quick replies, spot on with the help, lots of additional info. The app itself is rich in functions and so far looks like performing very well - really good value for money. Thanks guys!
We are organizing several Shopify store and using this app in all of our store. I think there are no other multivendor market place app in Shopify. One of the good thing of this app is that there are so many feature apps compatible with this app. Webkul have so many other apps and most of them are compatible to each other so we can use them at the same time in single store. We will keep using this app and app from Webkul.
amazing service, very friendly and always ready to help! Made things so much easier for me , helpful , nice and on point with help!!! thank you
Application, fantastic in just 5 minutes you have everything you need to register sellers on the site and transform the store into an international Marketplace, fantastic and functional
Excellent online assistance in 30 minutes they answer all your requests
Best regards
Armando
The team has been really great in helping us set up and customize it. It's not always smooth, but the team is there to make sure it happens. Thank you everyone for all your help.
I've been patient. At their request I deleted my first review and tried to work with them. Aside from their response time being an average of two days, the app just doesn't do what I need it to.
If you are solely an online store, it may work for you.
If you run both online and in person, don't even try this.
BIG ISSUE
When you sync orders to this app, it does not pull the discount DATA from an order. So many of my sellers are thinking their products sold at full price, and want me to pay them money I never earned. Support for the APP told me they don't do discounts, which is something I think should be made more clear before downloading -- as it makes it impossible to fully use with Shopify. The only way it will work is if your sellers upload everything through the APP -- and still, there is no discount feature.
So now, at the end of the month, I'm going to have to go back and print and cross reference EVERY invoice and compile it for my sellers.
Huge pain.
This app has potential, if they provide better support, ACTUAL REPORTS, and the ability to show final sale price and details, and not just what the original price.
This shows what an order looks like in Shopify, and then in the app. You can see the problem it will cause as I have to pay out sellers...
Pic is on Imgur
https://i.imgur.com/uXz0AeC.png
Good app and good aftersales service, they help you fast and solve all your doubts and questions as fast as possible with links to images to make it understandable. If it can not be solved immediately, they open a ticket and answer you using a ticket informing you when it is solved. Happy with it.
This app sucks and useless, ended up wasting money for 4 months. Hope to get refund $45+tx x 4!!!!! They promised a service that is so complex and hard to understand without any support and their timings are so weird!
Hi, Thank you for the review.
From the support tickets we can check that the support has responded well in time, and we do not have support request from your end in the recent past. And we are available all the time as per your timezone.
Request you to please respond to the support queries, if you have any issues with the app.
Regards,
Team Webkul
I have had wonderful experience with Webkul. Their product works according to my requirements, they have good documentation that allows me to self-manage and setup the features, and support is very responsive. Additionally, They have been very accommodative of my requirements.
Their products are build keeping modularity in mind therefore when I try to merge 2 or 3 features, it compromises the intuitiveness. It a minor inconvenience. Knowing this beforehand, I would still buy their products for the features, punctual support, and helpful.
Keep up the good work and happy to continue the collaboration.