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I found the app difficult to use. It felt like at every turn I needed to pay for another upgrade to get it to work, and even then it still did not work. I felt like I was getting nickel and dimed all the way through the process. Ultimately I ended up going a different direction.
Hi, There!!We're very sorry to hear that you found the app difficult to use. As we can see from the history that, we have scheduled multiple meetings with you to understand your requirements better & assisted with setting up many features. We acknowledge that the app has a learning curve due to its extensive features, and we understand you may have encountered some difficulties in grasping it. However, we believe that the effort will be worthwhile as you work towards building your ideal marketplace.
Also, App has multiple paid feature apps available too but it's not at all mandatory for you enable. One can enable any as per their specific requirements only.
We're still willing to assist you in creating your ideal marketplace & for that we have shared the meeting link with you over email.Please check your inbox & get back to us so that we can sort out all the concerns you may have!- Team Webkul
Amazing support. They built a great product and are there to support if needed.
Vashu Bhatt is a great guy, give him a raise.
All queries has been solved.
My experience with this app was good, but the setup process had many components. I am also appreciative of the customer service department for resolving an issue expeditiously.
Superb app and great to use and awesome customer support from Asim.
Great support team, very reactive and they helped me with all my requests. I highly recommend !
Fantastic customer service. Quick to reply, and can even hop on meetings and help you step by step. Highly recommend.
Super helpful the customer service. Love the app!
quite useless, I could not even set this up. Immediately: Error !!
Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way. Not user friendly at all
Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: https://webkul.com/blog/customize-seller-login-url-multi-vendor-marketplace-for-shopify/
We provide live chat support, ticket support, and call support. Our team has sent you a meeting link so that all your queries can be answered, and we will also help you create a successful marketplace.
Please respond to the email and schedule a meeting with us at your convenience.
Looking forward to hearing back from you.
Best regards,
Team Webkul
This app is a real game changer for us, it will definitely help us for our business. The support is really quick and helpful. Thank you very much for this app!