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Great Customer Support, really friendly, fast and professional. The App has a lot of helpful feautures and functionlities which is unique and cool. Until now everything is perfect. You can also find a lot of explanation online which is really helpful.
Update!! do not use if you want a professional working application! **** It’s dropped a star, now it’s garbage when you pay $45 a month!- why? Emails with an underScore “ _ “ not recognised when verifying which means two lost clients. updated with an “update” after the issue was reported but this is basic! Variants on products deleted/removed on any update = sellers have to re enter. I’ll up date this - a $45 a month app take ALOT of hours to make it work*****
I’ve a very live site thinking it was stable and of a quality. It is not.
It’s ok but not great. If I had the foresight I have now I would have chosen a different product. What’s good- interface is user friendly, it does do what it is supposed to do. See caveats belo.
What’s poor-
1. Full of bugs (most of which have been addressed after tickets raised, however they we simple corrections. QA seems to be lacking)
2. Inbuild css is not always compatible across all devices.
3. The price point is for a premium product. It doesn’t reflect the quality expected for the price paid monthly.
4. Syncing with Shopify does not always seem successful. Missing images, descriptions, uploading images not loading etc. having to contact support to fix with 25 vendors and 350 products and growing. I don’t expect to have to manually check ever one!
5. Unable to add customer fields to invoices.. it still contains fax numbers as a default but no email.. legacy coding perhaps?.
Having raised over 25 support tickets over the last few months it seems I spend a lot of time debugging / questioning software which for $45 is steep for the bugs and formatting issues. Hopefully either webkul pick up their game or an alternative developer produces something of better quality.
Very powerful app and great support. The only downside so far is the lack of languages because if your sellers aren´t English speakers.... you have to spend hours translating stuff.
Appart from that, I´m really happy with them =)
Highly recommended, great service
I used this app to create a marketplace for my business and I love it. It's easy to customize. For the parts that I don't have access to customize with css, customer service is quick to help. Nice app.
We love using this app/product. It really helps us manage multiple suppliers. This is not a weak product. There are many options for this. So it is important to take your time to explore all the robust feature sets. Still, the support staff is very helpful, informative, and most of all patient in their explanations to help us swiftly.
I used this application to create a complex store for a client and this app has made my life so much easier. I have had multiple issues building the store, but the support team has always solved the issues. They have been amazing. Thank you
Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
Good, but need more digital storage space for every file. And seller profile section on product detail page can use a contact button.
APP has more functions and perks than any other found in the Appstore.
When service is required, they make the analysis and iterate as long as needed to keep the customer happy and understand why thing happened (even when is a customer mistake)!
My congratulations on the functionality, the service and the always-available support!!! TOTALLY RECOMMENDED!
I would start by saying that this app has its downsides, like small, detail issues.
But other than that, the customer and technical support stands out!
We are waiting for a new update, hopefully, soon!
Good job!