Avis (833)

Note globale
4,5
Nombre d’avis par note
  • 80 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 11 % des avis sont des avis à 1 étoiles
14 juillet 2023

Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.

I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!

Find other alternatives if you can. This app shouldn't be your first choice.

Hope this review is helpful!

Ethereal Outfitters
États-Unis
Plus d'un an d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 17 juillet 2023

Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help.

Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect.

Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only.

However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic.

We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul

23 décembre 2020

excellent app if you want to add multipl vendros o shopify without needing them to log in on your shopify site. has many add on apps that can be puchased, which some are bit downside as we feel they hsould be included with the premium plan. but overall, great pp with great support.

Care Home Shopping
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
16 mars 2022

Excellent support, fast and friendly. Very good service. Thank you for the support guys. Keep up the good work.

Jum3a.com
Irak
Environ un mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 22 mars 2022

We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul

Modifié le 12 décembre 2016

Neha has been very helpful to discuss my needs and they installed it for free .

Thank you !

Tradinghealth
Canada
Environ un mois d’utilisation de l’application
4 janvier 2016

Does everything that it says on the 'tin'. What I have been impressed about is the customer service. Several times I have had to contact them for small fixes or help and they have always been willing to provide support either by phone or email. A very good company indeed.

Makersbe
Royaume-Uni
Environ un mois d’utilisation de l’application
28 janvier 2020

I had some problems adding codes due to my limited knowledge with these things. Sent a message to Webkul and got an immediate response. Problem solved within a few minutes. I tend to purchase from trusted developers because I know I can’t solve any of the IT related problems and Webkul has just made the list. Thanks guys!

BUNAMARKET
Malaisie
Environ un mois d’utilisation de l’application
11 janvier 2022

Support is quick and also accurate.
My favorite part of the app from Webkul is that function is continuously updated evolving.
Looking forward to keep work with them.

Fun Portal 2
Japon
Environ un mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 17 janvier 2022

Thank You for sharing your amazing experience. Much appreciated :) - Team Webkul

Modifié le 10 septembre 2020

Hi,

Incase of refunds and returns , I want to charge my seller a fee of 4% for the refunded or cancelled order

How Can I do the same please help me.

Best,
Team OnlyFragrance

OnlyFragrance.in
Inde
Environ un mois d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 9 septembre 2020

Hi, we have received the same via the support ticket. We will soon reply you on the same.
For any query, you can send us an email on support@webkul.com

4 octobre 2023

sono agli inizi, evashu bhatt e il suo team sono stati davvero bravi a sopportarmi, mi anno reso i collegamenti con codici vari una passeggiata.
come detto sono agli inizi, quest'applicazione promette molto bene per il mio marketplatz. consiglio vivamente

SUISSE STORE SHOP
Suisse
Environ un mois d’utilisation de l’application
13 février 2023

good support and great app. Have been usign for 1 year now.
The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.

Oz India Made in India-Trade in Australia
Australie
Environ 2 ans d’utilisation de l’application