Multi Vendor Marketplace , 759 avis
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Great product and the service is always helpful when I have questions. Can seem daunting but once you have it set up it is a great service. Thank you so much
Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.
I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!
Find other alternatives if you can. This app shouldn't be your first choice.
Hope this review is helpful!
Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help.
Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect.
Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only.
However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic.
We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul
Excellent support team, readily there to help and guide you on all the settings and configurations to ensure you are properly set up to sell.
The settings are mostly complicated, but the chat support always helped. There are solutions for most issues that I meet.
I could not make this application fit into my store, the interface and everything is not clear to the user.
It is complex to understand how this app works
Hey !! Please excuse us for the unfortunate experience you're having with the app but please don't worry, We'd love to assist you in setting up the app & making you understand the app interface.
Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you in setting up your dream marketplace:)- Team Webkul
The app is pretty useful and has great support and handles marketplace features pretty fine.
franklin from tamilnadu also new as to multivendor marketplace so i cant master in ecommerce but everything webkul team support for my issues and claim within minutes
very very userfriendly extension of multivendor store
you can try with webkul and earn more with webkul multivendor
i did shopify with webkul integration
you try and earn from home very afforable reasonable cost
Thanks webkul team
One of the best and most developed applications in the entire application store. The staff Vashu bhatt & Tapesh singh rawat. is highly trained!
I am extremely pleased with the exceptional service provided by the Wekbul team through their chat assistance. Their responsiveness and willingness to help were truly impressive. Every interaction with them was met with quick and accurate solutions, making my experience efficient and hassle-free. Their dedication to providing top-notch support is evident, and I am grateful for the level of assistance they offered. Wekbul's chat support team is a true asset to their service, and I highly recommend them to anyone in need of reliable and proactive assistance.
Asim, is a wonderful person and he helps you out instantly when it comes to any glitches you might face in running multivendor on your store.
I started working with this solution a month ago and he walked us through seamlessly on each bit that we were facing difficulty.
Thank you Asim for your help and understanding.Kuddos to you !!!!
Harleen