Omtaler (842)
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Etter vurdering
Ho avuto qualche problema durante l'aggiunta per l'add-on di chatwhiz. Il team ha preso in carico la richiesta velocemente e con un breve scambio di mail hanno risolto prontamente.
-- I faced some troubles installing the chatwhizz add-on. The team take in charge my request quickly and they solved it in a brief time, it's 5 stars to me.
We greatly appreciate your feedback. We're so happy that team was able to help you quickly. Please feel free to reach out to us at support@webkul.com , If you need any further assistance ! - Team Webkul
Very good app for the multi-vendor marketplace. Having some trouble with fulfilling but the rest is fine.
it is a complete marketplace solution ,however it has a lot of bugs and the customer service is abysmal
Hi, Thankyou for the review.
We are trying to reach you via email, please do respond to the same. Also we have checked our logs and have not found any support ticket or email from your end regarding any bug or for any support.
Please connect to us and allow us to help with you with your queries.
I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**
Hi, Thanks for the review.
As we can check we have responded to all your queries well in time, please refer screenshot : https://www.awesomescreenshot.com/image/16275983?key=b9e3c563196c620cf7ce287d065f7f0c
To check the replies, please login to https://webkul.uvdesk.com/en/customer/login with the email and generate the password and you can check all the response to your queries.
Still if you have any issue, feel free to send an email at support@webkul.com
Great support, always prompt and helpful.
Good guidance through the app features and custom help as well.
Can't thank the developers enough for this app. Without Multivendor Marketplace app, I wouldn't be able to even start my marketplace website. I hope developers continue to build this app and provide us to be able to grow our marketplace website to become similar to Amazon and eBay.
Poor Customer Care service. Unprofessional team. Need to learn some manners. Money is not everything. We were using pro account but very poor customer support system. Not recommend anyone for this app.
Amazing application fast reliable, very organized, and customized. They have plugins and connectors for additional integrations. The support is fantastic, very fast, and responsive with a clear explanation. They have full and clear documentation articles and videos. I highly recommend it for any multivendor marketplace.
First and foremost their customer service is incredible. The app itself is unbelievable. It has lots of different plug ins that are necessary in the long run. I would recommend it 100%. I used different marketplace apps but this one is more complete. I couldnt be happier.
Good, but need more digital storage space for every file. And seller profile section on product detail page can use a contact button.