Omtaler (821)
Raffiner
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Etter vurdering
We are using this app for fulfillment, the support team does an excellent job in resolving our roadblocks and helping us every step of the way with clear explanation on how to make changes and provide us the screenshots and documents.They respond to our request within 24 hours.
Thanks for taking the time to provide this great feedback. We're really happy to hear your amazing experience ! Happy Selling :) - Team Webkul
We had a great service with lots of help in setting up our market place. Thanks team.
The Support on this app was world class! Very fast replies and Shivangi was really polite and patient helping me put with the configuration!
I added the app thinking I might give it a try but struggled with it and thought I cancelled out before the free trial ended. I got billed. I contacted Shopify, had to do backflips to prove to them I was the owner of the account, then got punted to the app admin who denied request for refund. Hardest $10 I ever never intended to spend. Sucky McSuck Face Customer Service.
Hello, thank you for your review. But as we have checked you have installed the app on the store from 17 March 2019 to 23 April 2019 (http://prntscr.com/njs2j8), this is why you have been charged as you have the app installed on the store even after the 15 days trail expired. And in case you do not wish to use the app, then its advisable to remove the app once the trail period is about to get over.
Hope this explains the situation more clearly.
And in case you feel like giving the app another shot, please reach out to us. We are glad to assist you.
I thought I would find a simple application, it's a real gas plant. When we change plan (upgrade) from the top, or from the bottom, we are charged each time. For some options, one is forced to take the highest Shopify plan. I will not speak of the after-sales service which takes its time to respond and which does not provide a solution.
In short, to avoid! I uninstall. Je pensais trouver une application simple, c'est une vraie usine à gaz. Quand on change de plan (mise à niveau) par le haut, ou par le bas, on est facturé à chaque fois. Pour certaines options, on est obligé de prendre le plan Shopify le plus élevé. Je ne parlerai pas du SAV qui prend son temps pour répondre et qui ne donne pas de solution.
Bref, à éviter! Moi je désinstalle.
Hi, Thank you for the review.
- In case you will have been charged while the plan upgrade or downgrade, you will surely get a credit for the difference amount within few days of the amount deducted, this is how Shopify Billing API works. Also please make a note that all the payments are managed with the Shopify billing API, not from our end.
- Also you need not to take the highest plan to use the app, you can use the app with the basic shopify plan, its not at all necessary for you to take the highest shopify plan.
Hope things are now clear, so we would love to see you using the app again. Please get in touch in case of any help.
Regards,
Team Webkul
Excellent support, fast and friendly. Very good service. Thank you for the support guys. Keep up the good work.
We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul
Neha has been very helpful to discuss my needs and they installed it for free .
Thank you !
Does everything that it says on the 'tin'. What I have been impressed about is the customer service. Several times I have had to contact them for small fixes or help and they have always been willing to provide support either by phone or email. A very good company indeed.
In the description this App sounds like a Multi-Vendor dream, with literally everything you could wish for. Whoever, created this App did some excellent research. Unfortunately, that's where the positive feedback has to end because this application is not fit for purpose. It has a terrible product upload process. You can literally forget about uploading a CSV file.
If you want to brave the headache, I would strongly suggest you don't let any of your Vendors near this application and you handle all of the upload yourself. Shopify need to introduce a compatible Market Place application.
I had some problems adding codes due to my limited knowledge with these things. Sent a message to Webkul and got an immediate response. Problem solved within a few minutes. I tend to purchase from trusted developers because I know I can’t solve any of the IT related problems and Webkul has just made the list. Thanks guys!