Ogólna ocena
4,6
Liczba recenzji z daną oceną
  • 80% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 2% ocen to oceny z 2 gwiazdkami
  • 11% ocen to oceny z 1 gwiazdkami
Edytowano 25 maj 2023

This apps has everything to build a successful marketplace. i needed help with configuration my shipping, I received excellent customer service from Vashu Bhatt thank you so much for your amazing help!

Nude Print
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Webkul Software Pvt Ltd odpowiedział(a) 21 wrzesień 2022

Thank You for this great feedback. Providing a great customer experience is very important to us & feedback like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

28 grudzień 2019

The app works pretty good and as always the support team is always on your side. Pooja in particular has been exemplary. The team has tried to create something that navigates the many limitations of the Shopify environment itself, and many features of the app has been well thought out and issues you have with the app are quickly fixed.

Zionn
Kanada
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Webkul Software Pvt Ltd odpowiedział(a) 3 styczeń 2020

Hi, Thank you for the review.
Will surely pass on the message to the Support Team, Im sure they are glad to work with you.
Please feel free to connect, in case of any more questions.

26 lipiec 2021

I'm using this app to build a marketplace. There are a lot of functionalities that I found much more flexible than other platforms, especially when you add plugins. The interface isn't the most beautiful/user friendly, so there's a lot of details you need to check and test to make sure it works well. What I must say though, is the support team is really great and has gone above and beyond to make things work for us - e.g. editing the coding in the themes to make it compatible with the backend, how to ensure the Webkul backend is connected to domains and is viewed as a secure site.

Sourcery
Wielka Brytania
Około rok korzystania z aplikacji
19 wrzesień 2019

Very good app for the multi-vendor marketplace. Having some trouble with fulfilling but the rest is fine.

Warehaus
Indonezja
Około rok korzystania z aplikacji
23 grudzień 2019

We used this app to create an online marketplace for a specific niche.
The Webkul team was responsive, quick and efficient!
A pleasure to do business with them.

mamasbarn
Kanada
Około rok korzystania z aplikacji
6 maj 2020

Still building my store and working my way around it, can't wait to be an expert, but until then the support team does an excellent job answering my many questions and requests. Fast and clear!

JACHETELOCAL.ONLINE
Gwadelupa
Około rok korzystania z aplikacji
19 grudzień 2019

Always quick with replies and very customer orientated. They have an open ear to possible improvements of their app. The app offers everything we need for our store.

Vamify
Niemcy
Około rok korzystania z aplikacji
14 lipiec 2017

Very good customer service. Nitika took the time to go through different poInts with us and guided us how to optimize the multi-vendor application.
We are looking forward to launching our platform very soon!
Thank you Nitika for your great customer service!!

Tastebudsv2
Kanada
Około rok korzystania z aplikacji
19 sierpień 2021

Customer Service has been excellent, the team has advised me a lot and has been very helpful.
Jose Diaz

Zuabry Marketplace
Stany Zjednoczone
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Edytowano 30 styczeń 2017

I have been extremely frustrated with Webkul as a whole. They are located in India which means that they are only available during India work hours. You can call and reach a person who will tell you that you will hear back in 6 hours. Then you get a short email response that does not answer your question and you go back and forth a day at a time. I finally started calling at midnight but they didn't want to stay on the line while they resolved my questions.(Uploading a csv is almost impossible because the requirements for the cvs to work are very specific and there is not way to know what you are missing when you get a broad error. One thing I discovered later is that .jpg file names have to be listed in capital letters, .JPG or the file will not load. They keep telling me that the instruction are clearly spelled out so I try again and send them the exact document I am using that will not load...no changes but it works for them...).
I am constantly struggling with the site, it is confusing because much of the instruction is written by a non native English speaker and thus unclear or misleading. I was under the impression for months that my vendors were getting paid when actually it was a manual process that I needed to do myself. The app takes the bank info and tells you that the payment has been sent but it hasn't. This would be ok if I knew, but there is no way to understand this from the site instructions.

If there were another multi vendor marketplace app I would use it. In the meantime I will struggle through.

UPDATE: I have since given up entirely on this app and am doing the work by hand.The app provides so little in service and so I have instead just added my vendors as "staff" in my shopify account so that they can update inventory. Since I had to manage my payments manually anyway, there was really no benefit to using Webkul except that my vendors had their own log in and were prevented from accessing other vendor's inventory. My current solution is not idea but beats the heck out of using webkul.

Filosano
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