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Great app, highly recommend! Very customizable and the support is great!
This app is going to send me to an early grave. There are so many issues and there is never a satisfactory resolution. The app does not support many of the features of my Shopify store. There is no opportunity to edit product options, even for simple edits like typos. The app does not support multiple shipping profiles from Shopify. Shipping costs are distributed in conflict with product data. Technical support is absolutely horrible. They have no clue or interest in solving the business issues their app creates. There is no avenue for escalating issues to a supervisor or Product Manager. The app is extremely rigid. There are no opportunities to correct any errors made by admin or vendors. A vendor accidentally rejected an order, and it was unrecoverable. I have spent many days going back and forth with technical support and it is like talking to robots. The user guides are useless for help configuring the system - so there are many surprises in how the app responds to discounts, returns, etc. However, they will send you an email if a vendor goes on vacation if this is important to you. If there was another option, I would gladly switch.
Hey !! Please excuse us for the unfortunate experience you're having with the app.
Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you better. Your meeting will be scheduled with senior team member so that all your queries are answered and handled in best possible way- Team Webkul
Service has been great!
At The Bradery, we're constantly seeking ways to enhance our online marketplace, and Webkul's Multivendor Market Place has been a cornerstone of our evolution. This platform has streamlined our operations, offering an intuitive interface for our vendors and simplifying the management of products, orders, and finances. The support from Webkul's team stands out, always ready to assist and innovate, ensuring we stay ahead in the competitive e-commerce space.
Their solution is customizable, allowing us to tailor the shopping experience to reflect our brand's uniqueness and meet our customers' needs. Thanks to Webkul, we've seen improved efficiency, vendor satisfaction, and customer engagement, solidifying our place in the market. We're excited to continue this partnership, exploring new opportunities for growth and enhancement.
Great app to meet the needs of almost any multivendor marketplace. The only three problems I've had is that it's hard to find things, it lacks a taxonomy system, and it lacks ERP connectors. Every other need of mine has had a solution including the ability the add custom fields and layouts for my vendors. If you use it, you may notice some confusing language but this can be fixed in the Translate tab. I highly recommend this app for businesses approaching small/medium-size vendors.
Very supportive services from the team. Always there to help when i have a problem.
Asim has been amazing with getting our marketplace up and running. He has gone above and beyond for our team. Amazing service and knowledge!
the support team has been responsive and helpful.
Great service and work perfectly
NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.
Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success.
To ensure we address and resolve your concerns effectively, we kindly request that you schedule a meeting with us at your earliest convenience via this link: https://webkul.bookingcommerce.com/en/onlinemeeting - Team Webkul