Multi Vendor Marketplace

I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**

Poor Customer Care service. Unprofessional team. Need to learn some manners. Money is not everything. We were using pro account but very poor customer support system. Not recommend anyone for this app.

I've been patient. At their request I deleted my first review and tried to work with them. Aside from their response time being an average of two days, the app just doesn't do what I need it to.

If you are solely an online store, it may work for you.

If you run both online and in person, don't even try this.

BIG ISSUE

When you sync orders to this app, it does not pull the discount DATA from an order. So many of my sellers are thinking their products sold at full price, and want me to pay them money I never earned. Support for the APP told me they don't do discounts, which is something I think should be made more clear before downloading -- as it makes it impossible to fully use with Shopify. The only way it will work is if your sellers upload everything through the APP -- and still, there is no discount feature.

So now, at the end of the month, I'm going to have to go back and print and cross reference EVERY invoice and compile it for my sellers.

Huge pain.

This app has potential, if they provide better support, ACTUAL REPORTS, and the ability to show final sale price and details, and not just what the original price.

This shows what an order looks like in Shopify, and then in the app. You can see the problem it will cause as I have to pay out sellers...

Pic is on Imgur

https://i.imgur.com/uXz0AeC.png

This app sucks and useless, ended up wasting money for 4 months. Hope to get refund $45+tx x 4!!!!! They promised a service that is so complex and hard to understand without any support and their timings are so weird!

This app isn't delivering on its promises. We've been using it for 7 weeks now and it's extremely buggy. It constantly auto-syncs even when sync is disabled. It changes prices and images. The customer service doesn't seem to be functional. Pooja is putting in effort, but I have doubts about the software actually functioning. They shouldn't offer it for Shopify. The chat service is terrible, nobody there is capable of providing assistance. The suggested solutions aren't effective. Our team is exhausted, and we've damaged a valuable client relationship that we had established. This has resulted in thousands of dollars in lost work time. Trusting the friendly guy from webkul sales who said their app would be the perfect solution was a huge fat big mistake

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

don't buy this app. Save you nerves. If you want stop subscriptions you don't find easy. You fin somethinh than you can unnistal app, but the subscription remain available. Save your money, delete this app

Works very poorly, although the costumer service is great and very helpful, most of the features are not automated and don't sync with settings already on Shopify. Communication with Seller is very difficult as well seller with store.

We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there.

Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED
The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use.

In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either