Multi Vendor Marketplace

I added the app thinking I might give it a try but struggled with it and thought I cancelled out before the free trial ended. I got billed. I contacted Shopify, had to do backflips to prove to them I was the owner of the account, then got punted to the app admin who denied request for refund. Hardest $10 I ever never intended to spend. Sucky McSuck Face Customer Service.

J'ai passé plus d'un heure à chercher comment changer la configuration et je n'ai jamais réussi à mettre l'app en fancais!!

In the description this App sounds like a Multi-Vendor dream, with literally everything you could wish for. Whoever, created this App did some excellent research. Unfortunately, that's where the positive feedback has to end because this application is not fit for purpose. It has a terrible product upload process. You can literally forget about uploading a CSV file.

If you want to brave the headache, I would strongly suggest you don't let any of your Vendors near this application and you handle all of the upload yourself. Shopify need to introduce a compatible Market Place application.

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.

Not worth the price, can get all the features on Wordpress for free.
I don’t mind paying for the convenience but the price is just to high.

The “basic package” gives you 3 sellers for $10
The middle package gives you 10 sellers for $30
The “pro” package gives you unlimited sellers for $40

Basic is a complete waste of time because if you’re launching a market place you obviously need more than 3 sellers, the next one up is a waste of money because people setting up small stores have no idea how many sellers they are going to have if any, and the unlimited is just to big a jump for small sellers until they have established their store.

If they read these reviews I’d recommend a 4th option. Pay per seller. $1-$3 per month per user (based on their current prices)

Would get a lot more users that way

the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause.

they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd recommend you guys look elsewhere and not waste your time with these people.

I could not make this application fit into my store, the interface and everything is not clear to the user.
It is complex to understand how this app works

HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste your time!

I'm not sure how any site is successfully using this app. Shipping fees charged to the customer on Shopify are not being shown on invoices or orders in the Multi Vendor App. The process of adding products keeps crashing so my vendors have been unable to set up their collections. The returns process is deeply flawed. There is very limited documentation to support users. I invested a great deal of time setting up this app and configuring it only to come across these fundamental problems. The customer service is very slow and misinterprets the issues - taking days to resolve an issue. At the moment I would not recommend this app. If this is the support level at the set up stages I dread to think what would happen if there were a real issue. I will have to start again with another platform and multi vendor app.

Not very good support. At the beginning of the configuration I got stuck, I was so excited to use this software, but my experience was horrible, my trial period even almost ended at the time I removed this app.