Recensioner (776)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 80 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 11 % av omdömena har 1 stjärnor
12 september 2017

In the description this App sounds like a Multi-Vendor dream, with literally everything you could wish for. Whoever, created this App did some excellent research. Unfortunately, that's where the positive feedback has to end because this application is not fit for purpose. It has a terrible product upload process. You can literally forget about uploading a CSV file.

If you want to brave the headache, I would strongly suggest you don't let any of your Vendors near this application and you handle all of the upload yourself. Shopify need to introduce a compatible Market Place application.

Trends Tags
Storbritannien
Ungefär en månad användning av appen
21 mars 2023

So many spelling mistakes, very basic functionality unless you install plugins which can amount to $400 US a month plus a subscription of $75 for the app (if you want 10 sellers). And without plugins this is basically useless. No call feature for support, only email

LinkLogic
Kanada
Ungefär en månad användning av appen
Redigerat 5 maj 2016

1) App seems Good to be improving as days are passing.
2) Support sometimes understands requirements and does an excellent job
3) Mixed rating with consideration of app, its support and Our experiences.
4) Ticket, Complaint management systems seems to be lacking in package.

Dubmama
Förenade Arabemiraten
Ungefär 2 månader användning av appen
23 maj 2018

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.

Shopsouthbeachswimsuits
USA
Ungefär en månad användning av appen
17 december 2020

I DO NOT RECOMMEND THIS APP FOR ANYONE! There are better ones out there. Terrible customer service. Help docs do not help at all or answer my questions. My plan started at $10/mo but after all the help docs told me I needed to upgrade my plan to $45/mo and add shipping $10, local pick-up $10, multi cart $15, this turned out to be an expensive $79/mo product with no customer support to answer my questions but just keeps asking me to add more and more money. They also needed me to activate the $20 real-time shipping with Shopify. Luckily I didn't do this or I would've paid +$99USD per month for nothing!! I DO NOT RECOMMEND THIS APP FOR ANYONE! There are better ones out there.

Proud Local YYC
Kanada
29 dagar användning av appen
Webkul Software Pvt Ltd svarade 18 december 2020

Hi, Hope you are doing great.
Lets discuss the concerns point by point :
1) As we have checked the last conversation we had from you is on 22nd Nove 2020, after that we have not received any query from your end, and we can see that the average response time in your support was 3-4 hours, which is considered to be great. So, correct me if im wrong and if we have missed any email from your end.
2) You can very well manage the shipping from the shipping methods available on the Shopify store, there is no need for any real time carrier calculated feature to be added. But as you wanted the advance feature to having the sellers manage their shipping rates, then this is something restricted from the Shopify end, that we can get the API to calculate the rates at real time only when you have enabled real time carrier calculated shipping on your store. So, this is something that is required from Shopify end, since you wanted some high end feature.
3) We can easily increase the app pricing and can add all the add-on features as mandatory part of the package, but we have kept the app pricing as low as feasible and have provided easy plug and play options, so you only pay for the feature you are using, not for some high end package, which is of no use to you.
We are looking forward to helping you with the App, please contact us from the Support details mentioned on the page.

16 januari 2020

Not worth the price, can get all the features on Wordpress for free.
I don’t mind paying for the convenience but the price is just to high.

The “basic package” gives you 3 sellers for $10
The middle package gives you 10 sellers for $30
The “pro” package gives you unlimited sellers for $40

Basic is a complete waste of time because if you’re launching a market place you obviously need more than 3 sellers, the next one up is a waste of money because people setting up small stores have no idea how many sellers they are going to have if any, and the unlimited is just to big a jump for small sellers until they have established their store.

If they read these reviews I’d recommend a 4th option. Pay per seller. $1-$3 per month per user (based on their current prices)

Would get a lot more users that way

MYMERCHSTAND
Storbritannien
28 dagar användning av appen
Webkul Software Pvt Ltd svarade 20 januari 2020

Hey,
We really appreciate the time you took to write the review..!!

I would like to tell you that earlier, we do have a plan in which the merchant needs to pay per seller but our merchants found that more costly as on an average each merchant have 50+ sellers so a lot of our merchants have requested that they want to any unlimited sellers plan for their marketplace and since then it's been five years and no one has complained about the same.

So, if you calculate a price per seller then the average cost per seller is 0.25-0.5$. If we charge 1$-3$ per seller then in case of even 50+ sellers, surely will be a lot more than just $45 which we currently provide.

Moreover, We would like to discuss more on this idea with you. Our team has contacted you via our support ticket system. Please respond so that we can discuss all your concerns.

Thanks

5 december 2019

This app has true potential however there's still several outstanding items that make it not perfect. Then, when you try to figure out these issues and reach out to support you are responded to with a boilerplate response that links to an article that you've already read and didn't help. Support needs some real improvement before this app can work for larger stores like ours.

SMOKEA®
USA
Ungefär en månad användning av appen
30 april 2020

I found it very complicated and customer service was not helpful. I un-installed over wasting almost two weeks.

Meeschell
USA
24 dagar användning av appen
Webkul Software Pvt Ltd svarade 1 maj 2020

Hi, Thank you for the review.
Please excuse for the less satisfied experience with the app.
Can you please identify the exact issue and respond to the support team email. The app might seem to be complicated but once you start using it, im sure you will understand it better. As the app caters the needs of numerous industries, so loaded with multiple features, this is why it might seem complicated to you.
As we can check from the email threads the support team has been trying to help you everytime and was active and responsive in helping you in every possible manner.
Request you to email us with the concerns and we will try and resolve them.

3 februari 2017

HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste your time!

Summer James
USA
22 dagar användning av appen
18 mars 2018

I'm not sure how any site is successfully using this app. Shipping fees charged to the customer on Shopify are not being shown on invoices or orders in the Multi Vendor App. The process of adding products keeps crashing so my vendors have been unable to set up their collections. The returns process is deeply flawed. There is very limited documentation to support users. I invested a great deal of time setting up this app and configuring it only to come across these fundamental problems. The customer service is very slow and misinterprets the issues - taking days to resolve an issue. At the moment I would not recommend this app. If this is the support level at the set up stages I dread to think what would happen if there were a real issue. I will have to start again with another platform and multi vendor app.

The Tall Collective
Storbritannien
21 dagar användning av appen